BigChange Ltd - Job information not received on device – Incident details

All systems operational

Show current status

Job information not received on device

Resolved26 hours 56 minutes

Affected

BigChange

Operational from 9:56 AM to 12:52 PM

Client Site

Operational from 9:56 AM to 12:52 PM

Mobile Application Services

Operational from 9:56 AM to 12:52 PM

  • ResolvedUTC

    This issue is now resolved.

  • MonitoringUTC

    We are aware of an issue whereby a number of jobs scheduled during a set period yesterday (14:00 - 15:30), have not generated device notifications. This has resulted in missing job information on a small number of devices.

    The underlying issue is resolved but we are working to regenerate the required information for customers. If the Job detail is required immediately, a JobSave on a scheduled job via the BigChange UI will regenerate the device notification.