System latency

Resolved

Degraded performance

Started almost 4 years ago16 December 2022Lasted about 1 hour16 December 20228:32:549:26:47 AMUTC

Affected

BigChange

Client Site

Updates

Resolved
16 December 2022 at 9:26:47 AMUTC
Resolved
16 December 2022 at 9:26:47 AMUTC
Monitoring continues to show normal performance. This issue is now resolved
Monitoring
16 December 2022 at 8:40:26 AMUTC
Monitoring
16 December 2022 at 8:40:26 AMUTC
Some changes have been applied and our monitoring systems show improve performance
Investigating
16 December 2022 at 8:32:54 AMUTC
Investigating
16 December 2022 at 8:32:54 AMUTC
We are aware of increased error rates from the client site and customers experiencing latency. Our development and technical teams are investigating this currently

BigChange Ltd - System latency – Incident details