BigChange Ltd - Issues with generating recurring invoices – Incident details

All systems operational

Issues with generating recurring invoices

Resolved
Operational
Started over 3 years agoLasted about 2 hours

Affected

BigChange

Operational from 2:41 PM to 4:36 PM

Client Site

Operational from 2:41 PM to 4:36 PM

Updates
  • Resolved
    UTC
    Resolved

    We can now confirm that this issue is resolved.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and currently processing a backlog of invoices.

    A further update will be provided once this process is complete.

  • Identified
    UTC
    Identified

    The issue has been identified.

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are aware of an issue whereby recurring invoices have not been generated.

    The team are on the case, and are currently investigating this incident.

    A further update will be provided shortly.