Delays in Jobs sending to devices

Resolved

Operational

Started over 2 years agoLasted about 4 hours

Affected

BigChange

Mobile Application Services

Updates

Resolved
07 February 2023 at 5:28:39 PM
Resolved
07 February 2023 at 5:28:39 PM
The backlog of data has been processed successfully.
Monitoring
07 February 2023 at 4:36:03 PM
Monitoring
07 February 2023 at 4:36:03 PM
We implemented a fix and currently monitoring the result. The backlog of items to devices are now processing.

A further update on backlog progress will be provided shortly.
Update
07 February 2023 at 3:43:13 PM
Update
07 February 2023 at 3:43:13 PM
Our engineers are continuing to work on the issue and will provide another update shortly.
Update
07 February 2023 at 2:31:45 PM
Update
07 February 2023 at 2:31:45 PM
Our engineers are continuing to work on the issue and will provide another update shortly.
Identified
07 February 2023 at 1:39:55 PM
Identified
07 February 2023 at 1:39:55 PM
Our engineers have identified the underlying issue and are continuing to work on a fix for this incident.
Investigating
07 February 2023 at 1:13:22 PM
Investigating
07 February 2023 at 1:13:22 PM
We are aware of customers reporting delays in recently scheduled jobs sending to devices. Our team are investigating this currently.

BigChange Ltd - Delays in Jobs sending to devices – Incident details