BigChange Ltd - Tracking data delay – Incident details

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Tracking data delay

ResolvedDegraded performance32 minutes

Affected

BigChange

Degraded performance from 10:59 AM to 11:32 AM

Client Site

Degraded performance from 10:59 AM to 11:32 AM

  • ResolvedUTC

    This incident has been resolved and the backlog of tracking data has now been processed

  • MonitoringUTC

    Our team have identified the source of the delay and a change has been applied. We are seeing an improvement in the processing of tracking data. Our system is now processing the backlog of tracking data. No tracking data will have been lost as a result of this issue

  • InvestigatingUTC

    We are currently investigating an issue related to a delay in the processing of tracking data. This may result in the incorrect locations show on the map view.