Delays in data sending to devices & tracking processing - Incident details - BigChange Status

Delays in data sending to devices & tracking processing

Resolved

Operational

Started almost 3 years ago25 September 2023Lasted about 3 hours25 September 20239:06:4611:38:28 AMUTC

Affected

BigChange

Mobile Application Services

Tracking Services

Updates

Resolved
25 September 2023 at 11:38:28 AMUTC
Resolved
25 September 2023 at 11:38:28 AMUTC
Our team has confirmed that this issue is now resolved.

All queued data has been processed successfully.
Monitoring
25 September 2023 at 10:39:24 AMUTC
Monitoring
25 September 2023 at 10:39:24 AMUTC
Our team has implemented a resolution for this issue.

Queued data is processing. A further update will be provided in 30 minutes.
Update
25 September 2023 at 10:21:00 AMUTC
Update
25 September 2023 at 10:21:00 AMUTC
Our team have identified that this is also having an impact on incoming data from Tracking Devices.

We are still working on a resolution for the issue. A further update will be provided in 15 minutes.
Update
25 September 2023 at 9:42:32 AMUTC
Update
25 September 2023 at 9:42:32 AMUTC
Our team are still working on a resolution for the issue.

A further update will be provided in 30 minutes.
Identified
25 September 2023 at 9:06:46 AMUTC
Identified
25 September 2023 at 9:06:46 AMUTC
We are aware of delays in recently scheduled jobs and data sending to devices.

Our team has identified the issue and are working towards a resolution.

A further update will be provided in 30 minutes.