Tracking Device Connection issues

Resolved

Degraded performance

Started over 1 year ago25 February 2025Lasted 1 day25 February 20252:13:16 PM26 February 20256:01:25 PMUTC

Affected

BigChange

Tracking Services

Updates

Resolved
26 February 2025 at 6:01:25 PMUTC
Resolved
26 February 2025 at 6:01:25 PMUTC
This issue is now resolved and SIMs are connecting normally
Identified
25 February 2025 at 5:07:45 PMUTC
Identified
25 February 2025 at 5:07:45 PMUTC
Our SIM provider has applied some changes and we are starting to see the impacted devices send back their data
Investigating
25 February 2025 at 2:13:16 PMUTC
Investigating
25 February 2025 at 2:13:16 PMUTC
We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

BigChange Ltd - Tracking Device Connection issues – Incident details