Client Site Slow response/ degraded performance

Resolved

Degraded performance

Started over 1 year ago23 April 2025Lasted about 3 hours23 April 20259:36:08 AM12:27:41 PMUTC

Affected

BigChange

Client Site

Updates

Resolved
23 April 2025 at 12:27:41 PMUTC
Resolved
23 April 2025 at 12:27:41 PMUTC
The issue has now been resolved
Monitoring
23 April 2025 at 12:13:23 PMUTC
Monitoring
23 April 2025 at 12:13:23 PMUTC
The team has applied a fix and monitoring the client site performance
Identified
23 April 2025 at 11:29:11 AMUTC
Identified
23 April 2025 at 11:29:11 AMUTC
The team has identified the root cause of the degraded performance and are applying a fix
Investigating
23 April 2025 at 9:36:08 AMUTC
Investigating
23 April 2025 at 9:36:08 AMUTC
Our team have been alerted to degraded performance in the client site.

As a result of this, you may slow response times when accessing certain parts of our website or services.

The team are currently investigating and will be able to provide more information

BigChange Ltd - Client Site Slow response/ degraded performance – Incident details