Issue around client site latency

Resolved

Degraded performance

Started 11 months ago09 September 2025Lasted 37 minutes09 September 20251:23:112:00:14 PMUTC

Affected

BigChange

Client Site

Updates

Resolved
09 September 2025 at 2:00:14 PMUTC
Resolved
09 September 2025 at 2:00:14 PMUTC
This incident has been resolved.
Monitoring
09 September 2025 at 1:56:05 PMUTC
Monitoring
09 September 2025 at 1:56:05 PMUTC
We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly
Identified
09 September 2025 at 1:46:04 PMUTC
Identified
09 September 2025 at 1:46:04 PMUTC
The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly
Investigating
09 September 2025 at 1:23:11 PMUTC
Investigating
09 September 2025 at 1:23:11 PMUTC
We are currently investigating an issue around latency within the client site
The team will be able to provide more information shortly.

BigChange Ltd - Issue around client site latency – Incident details