Issue around client site latency

Resolved

Degraded performance

Started about 2 months agoLasted 37 minutes

Affected

BigChange

Client Site

Updates

Resolved
09 September 2025 at 2:00:14 PM
Resolved
09 September 2025 at 2:00:14 PM
This incident has been resolved.
Monitoring
09 September 2025 at 1:56:05 PM
Monitoring
09 September 2025 at 1:56:05 PM
We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly
Identified
09 September 2025 at 1:46:04 PM
Identified
09 September 2025 at 1:46:04 PM
The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly
Investigating
09 September 2025 at 1:23:11 PM
Investigating
09 September 2025 at 1:23:11 PM
We are currently investigating an issue around latency within the client site
The team will be able to provide more information shortly.

BigChange Ltd - Issue around client site latency – Incident details