BigChange Ltd - Jobcards not loading – Incident details

Tracking Services experiencing major outage

Jobcards not loading

Resolved
Degraded performance
Started 7 days agoLasted about 1 hour

Affected

BigChange

Partial outage from 9:02 AM to 9:49 AM

Reporting Services

Partial outage from 9:02 AM to 9:49 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course

  • Investigating
    Investigating

    We are aware that some of our customers are currently experiencing errors when trying to load job cards or generate financial documents. Our team are investigating this and a further update will provided shortly