Tracking Device Connection issues

Resolved

Major outage

Started 8 months ago20 November 2025Lasted about 6 hours20 November 20259:38:29 AM3:24:45 PMUTC

Affected

BigChange

Tracking Services

Updates

Resolved
20 November 2025 at 3:24:45 PMUTC
Resolved
20 November 2025 at 3:24:45 PMUTC
This incident has been resolved.
Investigating
20 November 2025 at 9:38:29 AMUTC
Investigating
20 November 2025 at 9:38:29 AMUTC
We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

BigChange Ltd - Tracking Device Connection issues – Incident details