BigChange Ltd - Phone Line Issue – Incident details

All systems operational

Show current status

Phone Line Issue

ResolvedPartial outage1 hour 48 minutes

Affected

Support

Partial outage from 8:34 AM to 10:23 AM

Customer Contact Systems

Partial outage from 8:34 AM to 10:23 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience

  • InvestigatingUTC

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologise for the inconvenience.