Issue with client site latency and tracking data delay

Affected

BigChange

Client Site

Resolved11 May 2026 at 11:23:28 AMUTC
This incident has been resolved.
Monitoring11 May 2026 at 11:09:12 AMUTC
Client site performance is continuing to improve along with the tracking data delay. We are currently monitoring and the team will provide a further update shortly.
Identified11 May 2026 at 11:00:22 AMUTC
We have identified the issue around latency within the client site and delays with tracking data. Performance is currently improving.
The team will be able to provide more information shortly.
Investigating11 May 2026 at 10:27:56 AMUTC
We are currently investigating an issue around latency within the client site and delays with tracking data
The team will be able to provide more information shortly.

BigChange Ltd - Issue with client site latency and tracking data delay – Incident details