Issue with client site latency and tracking data delay

Resolved

Degraded performance

Started 3 months ago13 May 2026Lasted 33 minutes13 May 20261:50:262:23:12 PMUTC

Affected

BigChange

Client Site

Tracking Services

Updates

Resolved
13 May 2026 at 2:23:12 PMUTC
Resolved
13 May 2026 at 2:23:12 PMUTC
This incident has been resolved.
Investigating
13 May 2026 at 1:50:26 PMUTC
Investigating
13 May 2026 at 1:50:26 PMUTC
We are currently investigating an issue around latency within the client site and delays with tracking data
The team will be able to provide more information shortly.

BigChange Ltd - Issue with client site latency and tracking data delay – Incident details