Issue with client site latency and tracking data delay

Resolved

Degraded performance

Started 3 months ago15 May 2026Lasted 16 minutes15 May 20262:09:542:25:45 PMUTC

Affected

BigChange

Client Site

Updates

Resolved
15 May 2026 at 2:25:45 PMUTC
Resolved
15 May 2026 at 2:25:45 PMUTC
This incident has been resolved.
Investigating
15 May 2026 at 2:09:54 PMUTC
Investigating
15 May 2026 at 2:09:54 PMUTC
We are currently investigating an issue around latency within the client site and delays with tracking data
The team will be able to provide more information shortly.

BigChange Ltd - Issue with client site latency and tracking data delay – Incident details