Issue with client site latency and tracking data delay

Resolved

Degraded performance

Started 3 months ago18 May 2026Lasted 37 minutes18 May 20269:53:1910:30:02 AMUTC

Affected

BigChange

Client Site

Updates

Resolved
18 May 2026 at 10:30:02 AMUTC
Resolved
18 May 2026 at 10:30:02 AMUTC
This incident has been resolved.
Investigating
18 May 2026 at 9:53:19 AMUTC
Investigating
18 May 2026 at 9:53:19 AMUTC
We are currently investigating an issue around latency within the client site and delays with tracking data
The team will be able to provide more information shortly.

BigChange Ltd - Issue with client site latency and tracking data delay – Incident details