BigChange Ltd - Degraded Performance: System Latency and Job Scheduling Issues – Incident details

We are currently experiencing system latency that is affecting the scheduling module. During this time, some users may experience delays or errors when attempting to create and save jobs.

Our engineering team has identified the underlying cause and is actively rolling out a scheduled system update across our servers to mitigate the issue. We are closely monitoring the system's performance as this release progresses.

We apologise for any inconvenience this disruption may cause to your operations and will provide another update as soon as the rollout advances or the issue is resolved.