Delays in tracking data process

Resolved

Operational

Started over 1 year ago21 February 2025Lasted about 1 hour21 February 202512:29:401:25:23 PMUTC

Affected

BigChange

Tracking Services

Updates

Resolved
21 February 2025 at 1:25:23 PMUTC
Resolved
21 February 2025 at 1:25:23 PMUTC
This issue is now resolved
Monitoring
21 February 2025 at 12:55:52 PMUTC
Monitoring
21 February 2025 at 12:55:52 PMUTC
Our systems have now processed the backlog of data. Our team continue to monitor to ensure the issue is resolved
Identified
21 February 2025 at 12:51:31 PMUTC
Identified
21 February 2025 at 12:51:31 PMUTC
Our team have applied some changes and we are starting to see an increased processing rate.
Investigating
21 February 2025 at 12:29:40 PMUTC
Investigating
21 February 2025 at 12:29:40 PMUTC
We are currently seeing some delays in the processing of tracking data. Our team are investigating this currently.

BigChange Ltd - Delays in tracking data process – Incident details