BigChange Ltd - Delays in tracking data process – Incident details

All systems operational

Delays in tracking data process

Resolved
Operational
Started 16 days agoLasted about 1 hour

Affected

BigChange

Operational from 12:29 PM to 1:25 PM

Tracking Services

Operational from 12:29 PM to 1:25 PM

Updates
  • Resolved
    Resolved

    This issue is now resolved

  • Monitoring
    Monitoring

    Our systems have now processed the backlog of data. Our team continue to monitor to ensure the issue is resolved

  • Identified
    Identified

    Our team have applied some changes and we are starting to see an increased processing rate.

  • Investigating
    Investigating

    We are currently seeing some delays in the processing of tracking data. Our team are investigating this currently.