Client Site Slow response/ degraded performance

Resolved

Degraded performance

Started 1 day agoLasted about 3 hours

Affected

BigChange

Client Site

Updates

Resolved
23 April 2025 at 12:27:41 PM
Resolved
23 April 2025 at 12:27:41 PM
The issue has now been resolved
Monitoring
23 April 2025 at 12:13:23 PM
Monitoring
23 April 2025 at 12:13:23 PM
The team has applied a fix and monitoring the client site performance
Identified
23 April 2025 at 11:29:11 AM
Identified
23 April 2025 at 11:29:11 AM
The team has identified the root cause of the degraded performance and are applying a fix
Investigating
23 April 2025 at 9:36:08 AM
Investigating
23 April 2025 at 9:36:08 AM
Our team have been alerted to degraded performance in the client site.

As a result of this, you may slow response times when accessing certain parts of our website or services.

The team are currently investigating and will be able to provide more information

BigChange Ltd - Client Site Slow response/ degraded performance – Incident details