BigChange Ltd - Issue with client site latency and tracking data delay – Incident details

All systems operational

Issue with client site latency and tracking data delay

Resolved
Degraded performance
Started 2 months agoLasted about 1 hour

Affected

BigChange

Degraded performance from 10:27 AM to 11:23 AM

Client Site

Degraded performance from 10:27 AM to 11:23 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Client site performance is continuing to improve along with the tracking data delay. We are currently monitoring and the team will provide a further update shortly.

  • Identified
    UTC
    Identified

    We have identified the issue around latency within the client site and delays with tracking data. Performance is currently improving.

    The team will be able to provide more information shortly.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.