BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

100% - uptime
01 Jan 2026
01 Feb 2026
31 Mar 2026

Background Services - Operational

100% - uptime
01 Jan 2026
01 Feb 2026
31 Mar 2026

Reporting Services - Operational

100% - uptime
01 Jan 2026
01 Feb 2026
31 Mar 2026

Mobile Application Services - Operational

100% - uptime
01 Jan 2026
01 Feb 2026
31 Mar 2026

Tracking Services - Operational

100% - uptime
01 Jan 2026
01 Feb 2026
31 Mar 2026

Web Services - Operational

100% - uptime
01 Jan 2026
01 Feb 2026
31 Mar 2026

JobWatch Mobile Applications - Operational

Operational

Customer Contact Systems - Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Mar 2026

No notices reported this month

01 Feb 2026

Job Card and Report delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience

JobWatch Application Update Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are now monitoring the resolution regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience.

  • Investigating
    Investigating

    We are currently investigating reports of an issue updating the ​JobWatch app​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available.

Phone Line Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience

  • Investigating
    Investigating

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologise for the inconvenience.

01 Jan 2026

Email import issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed.

  • Investigating
    Investigating

    We are currently investigating an issue that is preventing job creation via our email import service. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Intermittent Client Site Errors
  • Resolved
    Resolved

    This incident is now resolved.

  • Update
    Update

    We are observing a reduction in error rates and client site performance is returning to normal.

  • Monitoring
    Monitoring

    Emergency Maintenance at our third-party provider is ongoing.

    We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced.

  • Identified
    Identified

    You may experience intermittent errors due to emergency maintenance at our third-party database provider.

    Our engineers are monitoring the situation closely and will provide more updates as they become available.

01 Jan 2026 to 01 Mar 2026

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