BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

100% - uptime
01 Nov 2025
01 Dec 2025
31 Jan 2026

Background Services - Operational

100% - uptime
01 Nov 2025
01 Dec 2025
31 Jan 2026

Reporting Services - Operational

100% - uptime
01 Nov 2025
01 Dec 2025
31 Jan 2026

Mobile Application Services - Operational

100% - uptime
01 Nov 2025
01 Dec 2025
31 Jan 2026

Tracking Services - Operational

100% - uptime
01 Nov 2025
01 Dec 2025
31 Jan 2026

Web Services - Operational

100% - uptime
01 Nov 2025
01 Dec 2025
31 Jan 2026

JobWatch Mobile Applications - Operational

Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Jan 2026

No notices reported this month

01 Dec 2025

Booking Site Inaccessible
  • Resolved
    Resolved

    The booking site is now available again.

  • Investigating
    Investigating

    We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site.

Issue with Snowflake
  • Resolved
    Resolved

    Snowflake have confirmed that the issue is now resolved

  • Monitoring
    Monitoring

    Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours.

  • Investigating
    Investigating

    We are aware of an issue with Snowflake at this time. Details on the issue are below;

    Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.

    Further details on this can be found on the Snowflake status page

    https://status.snowflake.com/


Site toggle issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the issue with site switching. We will provide a further update shortly

  • Investigating
    Investigating

    We are aware of an issue with site switching at this time. We will provide a further update shortly

01 Nov 2025

Scheduled Maintenance
  • Completed
    27 November 2025 at 12:00:00 AM
    Completed
    27 November 2025 at 12:00:00 AM
    Maintenance has completed successfully
  • In progress
    25 November 2025 at 7:00:01 PM
    In progress
    25 November 2025 at 7:00:01 PM
    Maintenance is now in progress
  • Planned
    25 November 2025 at 7:00:00 PM
    Planned
    25 November 2025 at 7:00:00 PM

    We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance.

    The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November.

    While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November.

Phone line issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologize for the inconvenience.

Tracking Device Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data

  • Investigating
    Investigating

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Tracking Device Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Jobcards not loading
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course

  • Investigating
    Investigating

    We are aware that some of our customers are currently experiencing errors when trying to load job cards or generate financial documents. Our team are investigating this and a further update will provided shortly

01 Nov 2025 to 01 Jan 2026

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