Duration: 41 minutes

Affected Components: REST API

Jul 20, 13:42:33 GMT+0
Investigating - We are currently investigating this incident..

Jul 20, 14:23:29 GMT+0
Identified - We have put a temporary resolution until the fix is in place. We are continuing to work on a fix for this incident. .

Jul 20, 14:23:48 GMT+0
Resolved - This incident has been resolved..

Duration: 11 minutes

Affected Components: Background Services

Jul 8, 14:45:25 GMT+0
Investigating - The team have identified delays in generating exports from the system. Our engineers are investigating and will provide another update shortly..

Jul 8, 14:56:19 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 4 hours and 11 minutes

Affected Components: Support Hub

Jun 29, 10:53:33 GMT+0
Investigating - We are aware of an issue with our support hub at this time. If you are needing assistance from the support team then please email [support@bigchange.com](mailto:support@bigchange.com) or call 0113 457 1000\. A further update will be provided once the support hub functionality is restored.

Jun 30, 15:04:55 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 48 minutes

Affected Components: Reporting Services

Jun 29, 08:53:26 GMT+0
Investigating - We are currently investigating an issue around our Analytics Dashboards not loading. Our team are currently liaising with our 3rd party at this time for resolution. A further update will be provided shortly.

Jun 29, 10:41:30 GMT+0
Resolved - This incident has been resolved..

Duration: 41 minutes

Affected Components: Web Services

Jun 17, 07:03:47 GMT+0
Investigating - We are currently seeing a reduced performance in our web services at this time. This will also have an impact on our custom action and automation services as well. We will provide a further update shortly.

Jun 17, 07:23:50 GMT+0
Monitoring - We are currently seeing an improved performance in our web services. We will provide a further update shortly.

Jun 17, 07:45:16 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 20 hours and 20 minutes

Affected Components: Client Site

Jun 1, 13:16:00 GMT+0
Resolved - This incident has been resolved..

Jun 1, 13:06:33 GMT+0
Investigating - We have identified an issue with users encountering an error when trying to create new contacts.

Duration: 1 hour and 34 minutes

Affected Components: Client Site

May 29, 17:12:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 29, 18:45:34 GMT+0
Resolved - This incident has been resolved..

Duration: 37 minutes

Affected Components: Client Site

May 18, 09:53:19 GMT+0
Investigating - We are currently investigating an issue around latency within the client site and delays with tracking data The team will be able to provide more information shortly..

May 18, 10:30:02 GMT+0
Resolved - This incident has been resolved..

Duration: 16 minutes

Affected Components: Client Site

May 15, 14:09:54 GMT+0
Investigating - We are currently investigating an issue around latency within the client site and delays with tracking data The team will be able to provide more information shortly..

May 15, 14:25:45 GMT+0
Resolved - This incident has been resolved..

Duration: 33 minutes

Affected Components: Tracking Services, Client Site

May 13, 13:50:26 GMT+0
Investigating - We are currently investigating an issue around latency within the client site and delays with tracking data The team will be able to provide more information shortly..

May 13, 14:23:12 GMT+0
Resolved - This incident has been resolved..

Duration: 56 minutes

Affected Components: Client Site

May 11, 10:27:56 GMT+0
Investigating - We are currently investigating an issue around latency within the client site and delays with tracking data The team will be able to provide more information shortly..

May 11, 11:00:22 GMT+0
Identified - We have identified the issue around latency within the client site and delays with tracking data. Performance is currently improving. The team will be able to provide more information shortly..

May 11, 11:09:12 GMT+0
Monitoring - Client site performance is continuing to improve along with the tracking data delay. We are currently monitoring and the team will provide a further update shortly..

May 11, 11:23:28 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 29 minutes

Affected Components: Client Site

May 8, 10:26:36 GMT+0
Investigating - We are currently investigating an issue around the functionality within a contact at this time. We will update once we know more.

May 8, 10:42:13 GMT+0
Identified - We have identified the root cause affecting contact functionality. We will provide a further update shortly.

May 8, 11:23:43 GMT+0
Monitoring - A fix has been implemented and are currently monitoring the situation. The team will provide a further update shortly. .

May 8, 12:55:13 GMT+0
Resolved - This incident has been resolved..

Duration: 59 minutes

Affected Components: Client Site

Apr 23, 15:00:00 GMT+0
Investigating - Changes to jobs currently aren't being reflected on jobcards, including but not limited to worksheet answers..

Apr 23, 15:59:28 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours

Affected Components: Client Site

Mar 21, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 21, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 21, 12:00:00 GMT+0
Identified - BigChange will be unavailable from 4pm on Saturday 21st March while we make some improvements. We expect this to last no more than 4 hours..

Duration: 26 minutes

Affected Components: Client Site, , BigChange →

Mar 20, 10:56:07 GMT+0
Investigating - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..

Mar 20, 11:10:04 GMT+0
Identified - The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly.

Mar 20, 11:14:25 GMT+0
Monitoring - We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly.

Mar 20, 11:22:33 GMT+0
Resolved - This incident has been resolved..

Duration: 18 hours and 49 minutes

Affected Components: Reporting Services

Feb 24, 09:24:01 GMT+0
Resolved - This incident has been resolved..

Feb 23, 14:34:43 GMT+0
Monitoring - We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience.

Duration: 6 hours and 33 minutes

Affected Components: JobWatch Mobile Applications

Feb 17, 08:10:35 GMT+0
Investigating - We are currently investigating reports of an issue updating the ​**JobWatch app**​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available..

Feb 17, 10:52:57 GMT+0
Monitoring - We are now **monitoring the resolution** regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience..

Feb 17, 14:43:30 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 49 minutes

Affected Components: Customer Contact Systems

Feb 12, 08:34:17 GMT+0
Investigating - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologise for the inconvenience..

Feb 12, 10:09:08 GMT+0
Monitoring - We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience.

Feb 12, 10:23:07 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 20 minutes

Affected Components: Background Services, , BigChange →

Jan 29, 09:14:42 GMT+0
Investigating - We are currently investigating an issue that is preventing job creation via our email import service. Our team is working to identify the root cause, and we will provide an update as soon as more information is available..

Jan 29, 12:02:38 GMT+0
Identified - We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed..

Jan 29, 13:35:05 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 8 minutes

Affected Components: Client Site

Jan 16, 23:36:00 GMT+0
Identified - You may experience intermittent errors due to emergency maintenance at our third-party database provider. Our engineers are monitoring the situation closely and will provide more updates as they become available..

Jan 17, 02:02:18 GMT+0
Monitoring - Emergency Maintenance at our third-party provider is ongoing. We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced..

Jan 17, 02:28:10 GMT+0
Monitoring - We are observing a reduction in error rates and client site performance is returning to normal..

Jan 17, 02:44:24 GMT+0
Resolved - This incident is now resolved..

Duration: 2 hours and 11 minutes

Affected Components: Client Site

Dec 24, 10:30:00 GMT+0
Investigating - We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site..

Dec 24, 12:40:58 GMT+0
Resolved - The booking site is now available again..

Duration: 21 hours and 38 minutes

Affected Components: Reporting Services

Dec 17, 08:02:09 GMT+0
Resolved - Snowflake have confirmed that the issue is now resolved.

Dec 16, 10:24:23 GMT+0
Investigating - We are aware of an issue with Snowflake at this time. Details on the issue are below; **Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.** Further details on this can be found on the Snowflake status page <https://status.snowflake.com/> .

Dec 16, 16:19:29 GMT+0
Monitoring - Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours..

Duration: 30 minutes

Affected Components: Client Site, , BigChange →

Dec 11, 10:48:09 GMT+0
Investigating - We are aware of an issue with site switching at this time. We will provide a further update shortly.

Dec 11, 11:13:04 GMT+0
Identified - We have identified the issue with site switching. We will provide a further update shortly.

Dec 11, 11:18:26 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day and 5 hours

Affected Components: Web Services, Client Site

Nov 25, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 27, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 25, 19:00:00 GMT+0
Identified - We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance. The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November. While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November..

Duration: 57 minutes

Affected Components: Help Guide

Nov 24, 09:10:59 GMT+0
Investigating - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologize for the inconvenience..

Nov 24, 10:08:01 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 16 minutes

Affected Components: Tracking Services

Nov 21, 09:41:54 GMT+0
Investigating - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation.

Nov 21, 13:24:00 GMT+0
Monitoring - Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data.

Nov 21, 14:57:37 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 46 minutes

Affected Components: Tracking Services

Nov 20, 09:38:29 GMT+0
Investigating - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation.

Nov 20, 15:24:45 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours

Affected Components: Client Site

Nov 4, 18:00:00 GMT+0
Identified - **Planned Maintenance Notice** We have scheduled system maintenance tonight, **04/11/2025**, from **6:00 PM to 12:00 AM UTC/Local Time**. **Expect a temporary service interruption during this window.** We appreciate your patience as we work to improve performance..

Nov 4, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 5, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 days

Affected Components: Background Services, Tracking Services, Web Services, Client Site

Aug 3, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 3, 12:00:00 GMT+0
Identified - Our engineering team will be performing essential system maintenance to improve performance and reliability. During this two-hour period, you may experience brief service interruptions, delays with tracking data or temporary slowdowns. No action is required on your part; services will return to normal automatically. If you encounter any persistent issues after the maintenance has concluded, please contact our support team at +44 (0) 113 457 1000..

Duration: 4 hours

Affected Components: Mobile Application Services, Web Services, Reporting Services, Client Site, Tracking Services

Apr 19, 14:00:00 GMT+0
Identified - We are upgrading our database infrastructure to enhance performance, security, and reliability. This upgrade will improve query execution speed, introduce advanced security features, and ensure long-term support for our systems. Our goal is to provide a more efficient and secure experience for our customers. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. Furthermore, while there may be delays in tracking vehicles and resources, please be assured that tracking points will be stored locally on the tracker and will be incorporated into the map once the maintenance is complete. To minimize any disruption, our DBA team will closely monitor the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the four-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience. If you have any questions or concerns, please do not hesitate to contact our support team..

Apr 19, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Mobile Application Services, Web Services, Reporting Services, Client Site, Tracking Services

Mar 23, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 17:00:00 GMT+0
Identified - We will be performing essential system maintenance on Sunday March 23rd, from 5:00 PM to 6:00 PM (UTC). During this period, you may experience brief increases in error rates. If you encounter any sustained issues, please contact our support team by calling +44(0) 113 457 1000..

Mar 23, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Web Services, Client Site

Dec 22, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 22, 14:00:00 GMT+0
Identified - We will be performing essential system maintenance on December 22nd, from 2:00 PM to 4:00 PM (UTC). During this period, you may experience brief increases in error rates. If you encounter any sustained issues, please contact our support team by calling +44(0) 113 457 1000..

Dec 22, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 33 minutes

Affected Components: Web Services, Client Site, Tracking Services

Oct 6, 17:32:35 GMT+0
Completed - The maintenance has been completed successfully..

Oct 6, 15:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 4-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Oct 6, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 35 minutes

Affected Components: Web Services, Client Site

Sep 15, 17:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Sep 15, 17:35:25 GMT+0
Completed - The maintenance has been completed successfully..

Sep 15, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 54 minutes

Affected Components: Web Services, Client Site

Sep 14, 14:54:30 GMT+0
Completed - The maintenance has been completed successfully..

Sep 14, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 14, 12:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 4-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Duration: 1 hour and 33 minutes

Affected Components: Web Services, Client Site

Aug 16, 18:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Aug 16, 19:33:30 GMT+0
Completed - The maintenance has been completed successfully..

Aug 16, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 30 minutes

Affected Components: Web Services, Client Site

Jun 28, 18:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Jun 28, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 28, 19:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Web Services, Client Site

Jul 16, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 13:00:00 GMT+0
Identified - We will be carrying out essential system maintenance between 2:00pm and 3:00pm on Sunday 16th July. An increased error rate may be experienced during this window, however these should clear if you retry your query. If you experience sustained issues outside of this maintenance window, please contact our support team on 0113 4571000.

Jul 16, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 days, 7 hours and 56 minutes

Affected Components: Client Site

Mar 12, 21:07:55 GMT+0
Completed - Maintenance has completed successfully..

Mar 12, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 18:56:15 GMT+0
Identified - Due to some unforeseen issues we will have to extend the maintenance period by 2 hours..

Mar 12, 15:00:00 GMT+0
Identified - We will be carrying out essential system maintenance between 3:00pm and 7:00pm on the 12th March. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000.

Mar 12, 20:10:38 GMT+0
Identified - This evenings maintenance is now completed and our team are monitoring performance post change..

Duration: 39 minutes

Affected Components: Client Site

Feb 23, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 21:00:00 GMT+0
Identified - We are performing maintenance on our Client Site during the period mentioned. During this time, errors may be experienced when attempting to load the main bigchange.com website. If issues are experienced when loading www.bigchange.com, please navigate to the following address to access the BigChange Portal https://clients.bigchange.com/.

Feb 23, 21:38:37 GMT+0
Completed - Maintenance has completed successfully..

Duration: 58 minutes

Affected Components: Client Site

Oct 30, 16:58:11 GMT+0
Completed - Maintenance has completed successfully..

Oct 30, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 30, 16:00:00 GMT+0
Identified - We will be carrying out essential system maintenance between 4:00pm and 8:00pm on the 30th October. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000.

Duration: 48 minutes

Affected Components: Client Site

Oct 21, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 21, 18:00:00 GMT+0
Identified - We are carrying out some essential maintenance work on our servers this evening between 7pm and 8pm (BST). User's may experience some latency during this period but the system should remain operational..

Oct 21, 18:47:55 GMT+0
Completed - This Maintenance has been completed successfully..

Duration: 1 hour and 51 minutes

Affected Components: Client Site

Oct 5, 19:00:00 GMT+0
Identified - We are carrying out scheduled maintenance on the visitor site (www.bigchange.com) between 20:00 and 22:00 this evening. This could result in increased errors rates during this time, the BigChange Job Management Platform will be unaffected and you will still be able to log in from https://clients.bigchange.com/login.aspx.

Oct 5, 20:51:00 GMT+0
Completed - Maintenance has completed successfully..

Oct 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 45 minutes

Affected Components: Web Services, Client Site

Jun 1, 20:44:55 GMT+0
Completed - Maintenance has completed successfully..

Jun 1, 20:00:00 GMT+0
Identified - We are planning to upgrade the underlying infrastructure that services our client website between the hours of 21:00 - 22:00. Due to the amendments required, we expect a very small outage to take place for a maximum of 5 minutes during this period..

Jun 1, 20:05:00 GMT+0
Identified - Maintenance is now in progress. We expect a minor outage approximately 30 minutes after maintenance start. The client site will be inaccessible for approximately 5 minutes..

Duration: 20 hours

Affected Components: Mobile Device Management Platform

Mar 16, 18:30:00 GMT+0
Identified - Maintenance is now in progress..

Mar 16, 18:30:00 GMT+0
Identified - We will be performing scheduled maintenance for approximately 30 minutes. SOTI services will be unavailable for the duration of this maintenance window..

Mar 16, 18:50:00 GMT+0
Completed - Maintenance has completed successfully ahead of schedule. Services are now available for use..