Duration: 2 hours and 29 minutes

Affected Components: Client Site

May 8, 10:26:36 GMT+0
Investigating - We are currently investigating an issue around the functionality within a contact at this time. We will update once we know more.

May 8, 10:42:13 GMT+0
Identified - We have identified the root cause affecting contact functionality. We will provide a further update shortly.

May 8, 11:23:43 GMT+0
Monitoring - A fix has been implemented and are currently monitoring the situation. The team will provide a further update shortly. .

May 8, 12:55:13 GMT+0
Resolved - This incident has been resolved..

Duration: 59 minutes

Affected Components: Client Site

Apr 23, 15:00:00 GMT+0
Investigating - Changes to jobs currently aren't being reflected on jobcards, including but not limited to worksheet answers..

Apr 23, 15:59:28 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours

Affected Components: Client Site

Mar 21, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 21, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 21, 12:00:00 GMT+0
Identified - BigChange will be unavailable from 4pm on Saturday 21st March while we make some improvements. We expect this to last no more than 4 hours..

Duration: 26 minutes

Affected Components: Client Site, , BigChange →

Mar 20, 10:56:07 GMT+0
Investigating - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..

Mar 20, 11:10:04 GMT+0
Identified - The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly.

Mar 20, 11:14:25 GMT+0
Monitoring - We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly.

Mar 20, 11:22:33 GMT+0
Resolved - This incident has been resolved..

Duration: 18 hours and 49 minutes

Affected Components: Reporting Services

Feb 24, 09:24:01 GMT+0
Resolved - This incident has been resolved..

Feb 23, 14:34:43 GMT+0
Monitoring - We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience.

Duration: 6 hours and 33 minutes

Affected Components: JobWatch Mobile Applications

Feb 17, 08:10:35 GMT+0
Investigating - We are currently investigating reports of an issue updating the ​**JobWatch app**​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available..

Feb 17, 10:52:57 GMT+0
Monitoring - We are now **monitoring the resolution** regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience..

Feb 17, 14:43:30 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 49 minutes

Affected Components: Customer Contact Systems

Feb 12, 08:34:17 GMT+0
Investigating - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologise for the inconvenience..

Feb 12, 10:09:08 GMT+0
Monitoring - We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience.

Feb 12, 10:23:07 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 20 minutes

Affected Components: Background Services, , BigChange →

Jan 29, 09:14:42 GMT+0
Investigating - We are currently investigating an issue that is preventing job creation via our email import service. Our team is working to identify the root cause, and we will provide an update as soon as more information is available..

Jan 29, 12:02:38 GMT+0
Identified - We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed..

Jan 29, 13:35:05 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 8 minutes

Affected Components: Client Site

Jan 16, 23:36:00 GMT+0
Identified - You may experience intermittent errors due to emergency maintenance at our third-party database provider. Our engineers are monitoring the situation closely and will provide more updates as they become available..

Jan 17, 02:02:18 GMT+0
Monitoring - Emergency Maintenance at our third-party provider is ongoing. We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced..

Jan 17, 02:28:10 GMT+0
Monitoring - We are observing a reduction in error rates and client site performance is returning to normal..

Jan 17, 02:44:24 GMT+0
Resolved - This incident is now resolved..

Duration: 2 hours and 11 minutes

Affected Components: Client Site

Dec 24, 10:30:00 GMT+0
Investigating - We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site..

Dec 24, 12:40:58 GMT+0
Resolved - The booking site is now available again..

Duration: 21 hours and 38 minutes

Affected Components: Reporting Services

Dec 17, 08:02:09 GMT+0
Resolved - Snowflake have confirmed that the issue is now resolved.

Dec 16, 10:24:23 GMT+0
Investigating - We are aware of an issue with Snowflake at this time. Details on the issue are below; **Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.** Further details on this can be found on the Snowflake status page <https://status.snowflake.com/> .

Dec 16, 16:19:29 GMT+0
Monitoring - Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours..

Duration: 30 minutes

Affected Components: Client Site, , BigChange →

Dec 11, 10:48:09 GMT+0
Investigating - We are aware of an issue with site switching at this time. We will provide a further update shortly.

Dec 11, 11:13:04 GMT+0
Identified - We have identified the issue with site switching. We will provide a further update shortly.

Dec 11, 11:18:26 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day and 5 hours

Affected Components: Web Services, Client Site

Nov 25, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 27, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 25, 19:00:00 GMT+0
Identified - We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance. The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November. While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November..

Duration: 57 minutes

Affected Components: Help Guide

Nov 24, 09:10:59 GMT+0
Investigating - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologize for the inconvenience..

Nov 24, 10:08:01 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 16 minutes

Affected Components: Tracking Services

Nov 21, 09:41:54 GMT+0
Investigating - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation.

Nov 21, 13:24:00 GMT+0
Monitoring - Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data.

Nov 21, 14:57:37 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 46 minutes

Affected Components: Tracking Services

Nov 20, 09:38:29 GMT+0
Investigating - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation.

Nov 20, 15:24:45 GMT+0
Resolved - This incident has been resolved..

Duration: 27 minutes

Affected Components: Reporting Services

Nov 13, 09:49:44 GMT+0
Monitoring - We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course.

Nov 13, 10:02:49 GMT+0
Resolved - This incident has been resolved..

Nov 13, 09:02:00 GMT+0
Investigating - We are aware that some of our customers **are currently experiencing errors when trying to load job cards or generate financial documents.** Our team are investigating this and a further update will provided shortly.

Duration: 6 hours

Affected Components: Client Site

Nov 4, 18:00:00 GMT+0
Identified - **Planned Maintenance Notice** We have scheduled system maintenance tonight, **04/11/2025**, from **6:00 PM to 12:00 AM UTC/Local Time**. **Expect a temporary service interruption during this window.** We appreciate your patience as we work to improve performance..

Nov 4, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 5, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day and 8 minutes

Affected Components: Reporting Services

Nov 3, 11:10:18 GMT+0
Investigating - We are currently investigating an issue around joboards not loading on the client site. A further update will be provided shortly..

Nov 3, 11:28:42 GMT+0
Monitoring - We have now seen an improvement on performance with jobcards and are currently monitoring the issue at this time. Our team will be doing further investigation this evening which could lead to jobcard delays. A further update will be provided in due course.

Nov 4, 10:52:47 GMT+0
Monitoring - **Jobcard loading performance is currently restored.** We are still **monitoring** stability and will update when monitoring is complete.

Nov 4, 11:18:30 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 28 minutes

Affected Components: Background Services

Oct 27, 13:25:00 GMT+0
Investigating - We are currently investigating an issue with importing data into BigChange. You may be receiving errors in your import summary emails..

Oct 27, 17:53:04 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 58 minutes

Affected Components: Tracking Services

Oct 23, 08:44:15 GMT+0
Identified - Our supplier has informed us that they are currently seeing degradation of service across some of their SIM cards within our tracking devices. They are treating this with urgency to resolve and our team is closely monitoring the situation with our providers..

Oct 23, 11:21:58 GMT+0
Identified - Due to the network provider sim outage we're processing a large backlog of telemetry. no data will have been lost. Potential that vehicles will not be showing in the right place right now. GPS based alerts will be slow to trigger..

Oct 23, 12:49:10 GMT+0
Monitoring - Our supplier has informed us that the degradation should now be resolved, but we are still processing the backlog of data. No data has been lost..

Oct 23, 15:13:00 GMT+0
Resolved - This incident has been resolved and all data has been processed..

Duration: 12 hours and 3 minutes

Affected Components: Client Site

Oct 20, 08:22:27 GMT+0
Monitoring - Our engineers have been made aware of an ongoing issue with SMS Notifications and Invoice Syncing, due to a service outage at our external providers; Twilio and Xero. Services Affected \- SMS messages may be delayed or fail to send \- Invoice data may not sync with Xero, resulting in a connection error note Our team is closely monitoring the situation with our providers. You can follow the official provider status pages for real-time updates: Twilio Status: <https://status.twilio.com/> Xero Status: <https://status.xero.com/>.

Oct 20, 20:25:39 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 31 minutes

Affected Components: Client Site, , BigChange →

Oct 13, 10:51:23 GMT+0
Investigating - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..

Oct 13, 11:30:29 GMT+0
Identified - We have identified the issue around latency within the client site The team are continuing to work on this and will provide a further update shortly..

Oct 13, 11:51:26 GMT+0
Monitoring - Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly..

Oct 13, 12:21:56 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 21 minutes

Affected Components: Client Site

Sep 22, 12:40:42 GMT+0
Monitoring - We have implemented a solution for the navigation bar and are now monitoring the problem. A further update will be provided shortly..

Sep 22, 12:21:56 GMT+0
Identified - We have identified the issue with Navigation Bar and our team are working on a resolution. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly..

Sep 22, 11:14:51 GMT+0
Investigating - We are currently aware of an issue with the Navigation Bar. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly..

Sep 22, 13:35:31 GMT+0
Resolved - This incident has been resolved..

Duration: 37 minutes

Affected Components: Client Site

Sep 9, 13:46:04 GMT+0
Identified - The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly.

Sep 9, 13:56:05 GMT+0
Monitoring - We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly.

Sep 9, 14:00:14 GMT+0
Resolved - This incident has been resolved..

Sep 9, 13:23:11 GMT+0
Investigating - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..

Duration: 2 hours and 46 minutes

Affected Components: JobWatch Mobile Applications

Aug 20, 08:28:47 GMT+0
Investigating - We are currently investigating an issue around a delay in completing jobs on device with the message ''sending job data'. Once we have any further updates, we will let you know. .

Aug 20, 09:11:38 GMT+0
Identified - We’ve identified the cause of the delays affecting job completion on devices. If you’ve been experiencing this issue, please ask your team to restart the JobWatch app on their devices.

Aug 20, 10:16:32 GMT+0
Monitoring - We are currently monitoring the issue around delays affecting job completion on devices and are seeing a reduction of delays occurring. We will provide further updates when we have them..

Aug 20, 11:14:21 GMT+0
Resolved - This incident has been resolved. Thank you for your patience whilst the team investigated and resolved the problem.

Duration: 5 days

Affected Components: Background Services, Tracking Services, Web Services, Client Site

Aug 3, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 3, 12:00:00 GMT+0
Identified - Our engineering team will be performing essential system maintenance to improve performance and reliability. During this two-hour period, you may experience brief service interruptions, delays with tracking data or temporary slowdowns. No action is required on your part; services will return to normal automatically. If you encounter any persistent issues after the maintenance has concluded, please contact our support team at +44 (0) 113 457 1000..

Duration: 19 minutes

Affected Components: Client Site

Aug 1, 10:57:05 GMT+0
Investigating - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..

Aug 1, 11:16:28 GMT+0
Resolved - This incident has been resolved. .

Duration: 4 days, 14 hours and 38 minutes

Affected Components: Support Hub

Jul 3, 16:15:31 GMT+0
Monitoring - We recently identified an issue where emails sent to [support@bigchange.com](mailto:support@bigchange.com) were not being processed by our support system. This issue was limited to new support cases only; existing cases were not affected. The issue has now been fully resolved. If you did not receive an automatic acknowledgement after emailing us, please resend your support request to ensure it reaches our team. We apologise for any inconvenience this may have caused and thank you for your understanding..

Jul 8, 06:53:13 GMT+0
Resolved - This incident is resolved and closed..

Duration: 4 hours

Affected Components: Mobile Application Services, Web Services, Reporting Services, Client Site, Tracking Services

Apr 19, 14:00:00 GMT+0
Identified - We are upgrading our database infrastructure to enhance performance, security, and reliability. This upgrade will improve query execution speed, introduce advanced security features, and ensure long-term support for our systems. Our goal is to provide a more efficient and secure experience for our customers. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. Furthermore, while there may be delays in tracking vehicles and resources, please be assured that tracking points will be stored locally on the tracker and will be incorporated into the map once the maintenance is complete. To minimize any disruption, our DBA team will closely monitor the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the four-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience. If you have any questions or concerns, please do not hesitate to contact our support team..

Apr 19, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Mobile Application Services, Web Services, Reporting Services, Client Site, Tracking Services

Mar 23, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 17:00:00 GMT+0
Identified - We will be performing essential system maintenance on Sunday March 23rd, from 5:00 PM to 6:00 PM (UTC). During this period, you may experience brief increases in error rates. If you encounter any sustained issues, please contact our support team by calling +44(0) 113 457 1000..

Mar 23, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Web Services, Client Site

Dec 22, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 22, 14:00:00 GMT+0
Identified - We will be performing essential system maintenance on December 22nd, from 2:00 PM to 4:00 PM (UTC). During this period, you may experience brief increases in error rates. If you encounter any sustained issues, please contact our support team by calling +44(0) 113 457 1000..

Dec 22, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 33 minutes

Affected Components: Web Services, Client Site, Tracking Services

Oct 6, 17:32:35 GMT+0
Completed - The maintenance has been completed successfully..

Oct 6, 15:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 4-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Oct 6, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 35 minutes

Affected Components: Web Services, Client Site

Sep 15, 17:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Sep 15, 17:35:25 GMT+0
Completed - The maintenance has been completed successfully..

Sep 15, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 54 minutes

Affected Components: Web Services, Client Site

Sep 14, 14:54:30 GMT+0
Completed - The maintenance has been completed successfully..

Sep 14, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 14, 12:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 4-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Duration: 1 hour and 33 minutes

Affected Components: Web Services, Client Site

Aug 16, 18:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Aug 16, 19:33:30 GMT+0
Completed - The maintenance has been completed successfully..

Aug 16, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 30 minutes

Affected Components: Web Services, Client Site

Jun 28, 18:00:00 GMT+0
Identified - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..

Jun 28, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 28, 19:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Web Services, Client Site

Jul 16, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 13:00:00 GMT+0
Identified - We will be carrying out essential system maintenance between 2:00pm and 3:00pm on Sunday 16th July. An increased error rate may be experienced during this window, however these should clear if you retry your query. If you experience sustained issues outside of this maintenance window, please contact our support team on 0113 4571000.

Jul 16, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 days, 7 hours and 56 minutes

Affected Components: Client Site

Mar 12, 21:07:55 GMT+0
Completed - Maintenance has completed successfully..

Mar 12, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 18:56:15 GMT+0
Identified - Due to some unforeseen issues we will have to extend the maintenance period by 2 hours..

Mar 12, 15:00:00 GMT+0
Identified - We will be carrying out essential system maintenance between 3:00pm and 7:00pm on the 12th March. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000.

Mar 12, 20:10:38 GMT+0
Identified - This evenings maintenance is now completed and our team are monitoring performance post change..

Duration: 39 minutes

Affected Components: Client Site

Feb 23, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 21:00:00 GMT+0
Identified - We are performing maintenance on our Client Site during the period mentioned. During this time, errors may be experienced when attempting to load the main bigchange.com website. If issues are experienced when loading www.bigchange.com, please navigate to the following address to access the BigChange Portal https://clients.bigchange.com/.

Feb 23, 21:38:37 GMT+0
Completed - Maintenance has completed successfully..

Duration: 58 minutes

Affected Components: Client Site

Oct 30, 16:58:11 GMT+0
Completed - Maintenance has completed successfully..

Oct 30, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 30, 16:00:00 GMT+0
Identified - We will be carrying out essential system maintenance between 4:00pm and 8:00pm on the 30th October. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000.

Duration: 48 minutes

Affected Components: Client Site

Oct 21, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 21, 18:00:00 GMT+0
Identified - We are carrying out some essential maintenance work on our servers this evening between 7pm and 8pm (BST). User's may experience some latency during this period but the system should remain operational..

Oct 21, 18:47:55 GMT+0
Completed - This Maintenance has been completed successfully..

Duration: 1 hour and 51 minutes

Affected Components: Client Site

Oct 5, 19:00:00 GMT+0
Identified - We are carrying out scheduled maintenance on the visitor site (www.bigchange.com) between 20:00 and 22:00 this evening. This could result in increased errors rates during this time, the BigChange Job Management Platform will be unaffected and you will still be able to log in from https://clients.bigchange.com/login.aspx.

Oct 5, 20:51:00 GMT+0
Completed - Maintenance has completed successfully..

Oct 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 45 minutes

Affected Components: Web Services, Client Site

Jun 1, 20:44:55 GMT+0
Completed - Maintenance has completed successfully..

Jun 1, 20:00:00 GMT+0
Identified - We are planning to upgrade the underlying infrastructure that services our client website between the hours of 21:00 - 22:00. Due to the amendments required, we expect a very small outage to take place for a maximum of 5 minutes during this period..

Jun 1, 20:05:00 GMT+0
Identified - Maintenance is now in progress. We expect a minor outage approximately 30 minutes after maintenance start. The client site will be inaccessible for approximately 5 minutes..

Duration: 20 hours

Affected Components: Mobile Device Management Platform

Mar 16, 18:30:00 GMT+0
Identified - Maintenance is now in progress..

Mar 16, 18:30:00 GMT+0
Identified - We will be performing scheduled maintenance for approximately 30 minutes. SOTI services will be unavailable for the duration of this maintenance window..

Mar 16, 18:50:00 GMT+0
Completed - Maintenance has completed successfully ahead of schedule. Services are now available for use..