BigChange Ltd Statut - Historique des incidents https://status.bigchange.com BigChange Ltd Sat, 21 Mar 2026 12:00:00 +0000 Schedule Maintenance Type: Maintenance Duration: 8 hours Affected Components: Site Client Mar 21, 12:00:01 GMT+0 - Identifié - La maintenance est en cours Mar 21, 20:00:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Mar 21, 12:00:00 GMT+0 - Identifié - BigChange will be unavailable from 4pm on Saturday 21st March while we make some improvements. We expect this to last no more than 4 hours. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identifié</strong> - BigChange will be unavailable from 4pm on Saturday 21st March while we make some improvements. We expect this to last no more than 4 hours..</p> ]]> Sat, 21 Mar 2026 12:00:00 +0000 https://status.bigchange.com/maintenance/cmmiyfszw00jr6jve51p2rlxp https://status.bigchange.com/maintenance/cmmiyfszw00jr6jve51p2rlxp Issue around client site latency Type: Incident Duration: 26 minutes Affected Components: Site Client, , Grand changement → Mar 20, 10:56:07 GMT+0 - Détecté - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly. Mar 20, 11:10:04 GMT+0 - Identifié - The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly Mar 20, 11:14:25 GMT+0 - Surveillé - We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly Mar 20, 11:22:33 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>10:56:07</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>11:10:04</var> GMT+0</small><br><strong>Identifié</strong> - The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>11:14:25</var> GMT+0</small><br><strong>Surveillé</strong> - We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>11:22:33</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Fri, 20 Mar 2026 10:56:07 +0000 https://status.bigchange.com/incident/cmmysa0zy01p3eg5yx596b9vm https://status.bigchange.com/incident/cmmysa0zy01p3eg5yx596b9vm Job Card and Report delays Type: Incident Duration: 18 hours and 49 minutes Affected Components: Rapports Feb 24, 09:24:01 GMT+0 - Résolu - This incident has been resolved. Feb 23, 14:34:43 GMT+0 - Surveillé - We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience Type: Incident

Duration: 18 hours and 49 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:24:01</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>14:34:43</var> GMT+0</small><br><strong>Surveillé</strong> - We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience.</p> ]]> Mon, 23 Feb 2026 14:34:43 +0000 https://status.bigchange.com/incident/cmlza2u5k0108o3r2v6dlefn5 https://status.bigchange.com/incident/cmlza2u5k0108o3r2v6dlefn5 JobWatch Application Update Issue Type: Incident Duration: 6 hours and 33 minutes Affected Components: JobWatch Mobile Applications Feb 17, 08:10:35 GMT+0 - Détecté - We are currently investigating reports of an issue updating the ​**JobWatch app**​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available. Feb 17, 10:52:57 GMT+0 - Surveillé - We are now **monitoring the resolution** regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience. Feb 17, 14:43:30 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 6 hours and 33 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>08:10:35</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating reports of an issue updating the ​**JobWatch app**​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>10:52:57</var> GMT+0</small><br><strong>Surveillé</strong> - We are now **monitoring the resolution** regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>14:43:30</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Tue, 17 Feb 2026 08:10:35 +0000 https://status.bigchange.com/incident/cmlqbpq7u03xlripcr19vwc5b https://status.bigchange.com/incident/cmlqbpq7u03xlripcr19vwc5b Phone Line Issue Type: Incident Duration: 1 hour and 49 minutes Affected Components: Customer Contact Systems Feb 12, 08:34:17 GMT+0 - Détecté - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologise for the inconvenience. Feb 12, 10:09:08 GMT+0 - Surveillé - We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience Feb 12, 10:23:07 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>08:34:17</var> GMT+0</small><br><strong>Détecté</strong> - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologise for the inconvenience..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>10:09:08</var> GMT+0</small><br><strong>Surveillé</strong> - We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>10:23:07</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Thu, 12 Feb 2026 08:34:17 +0000 https://status.bigchange.com/incident/cmlj7cxsg06pchht9gf52waez https://status.bigchange.com/incident/cmlj7cxsg06pchht9gf52waez Email import issue Type: Incident Duration: 4 hours and 20 minutes Affected Components: Background Services, , Grand changement → Jan 29, 09:14:42 GMT+0 - Détecté - We are currently investigating an issue that is preventing job creation via our email import service. Our team is working to identify the root cause, and we will provide an update as soon as more information is available. Jan 29, 12:02:38 GMT+0 - Identifié - We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed. Jan 29, 13:35:05 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 4 hours and 20 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>09:14:42</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue that is preventing job creation via our email import service. Our team is working to identify the root cause, and we will provide an update as soon as more information is available..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>12:02:38</var> GMT+0</small><br><strong>Identifié</strong> - We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>13:35:05</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Thu, 29 Jan 2026 09:14:42 +0000 https://status.bigchange.com/incident/cmkz8n02p08b6jcrmyjz0lljx https://status.bigchange.com/incident/cmkz8n02p08b6jcrmyjz0lljx Intermittent Client Site Errors Type: Incident Duration: 3 hours and 8 minutes Affected Components: Site Client Jan 16, 23:36:00 GMT+0 - Identifié - You may experience intermittent errors due to emergency maintenance at our third-party database provider. Our engineers are monitoring the situation closely and will provide more updates as they become available. Jan 17, 02:02:18 GMT+0 - Surveillé - Emergency Maintenance at our third-party provider is ongoing. We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced. Jan 17, 02:28:10 GMT+0 - Surveillé - We are observing a reduction in error rates and client site performance is returning to normal. Jan 17, 02:44:24 GMT+0 - Résolu - This incident is now resolved. Type: Incident

Duration: 3 hours and 8 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>23:36:00</var> GMT+0</small><br><strong>Identifié</strong> - You may experience intermittent errors due to emergency maintenance at our third-party database provider. Our engineers are monitoring the situation closely and will provide more updates as they become available..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>02:02:18</var> GMT+0</small><br><strong>Surveillé</strong> - Emergency Maintenance at our third-party provider is ongoing. We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>02:28:10</var> GMT+0</small><br><strong>Surveillé</strong> - We are observing a reduction in error rates and client site performance is returning to normal..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>02:44:24</var> GMT+0</small><br><strong>Résolu</strong> - This incident is now resolved..</p> ]]> Fri, 16 Jan 2026 23:36:00 +0000 https://status.bigchange.com/incident/cmkhje68z02mp8nn6f3y9lc7w https://status.bigchange.com/incident/cmkhje68z02mp8nn6f3y9lc7w Booking Site Inaccessible Type: Incident Duration: 2 hours and 11 minutes Affected Components: Site Client Dec 24, 10:30:00 GMT+0 - Détecté - We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site. Dec 24, 12:40:58 GMT+0 - Résolu - The booking site is now available again. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Détecté</strong> - We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site..</p> <p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>12:40:58</var> GMT+0</small><br><strong>Résolu</strong> - The booking site is now available again..</p> ]]> Wed, 24 Dec 2025 10:30:00 +0000 https://status.bigchange.com/incident/cmjjyd1560097btk89zz1h9r1 https://status.bigchange.com/incident/cmjjyd1560097btk89zz1h9r1 Issue with Snowflake Type: Incident Duration: 21 hours and 38 minutes Affected Components: Rapports Dec 17, 08:02:09 GMT+0 - Résolu - Snowflake have confirmed that the issue is now resolved Dec 16, 10:24:23 GMT+0 - Détecté - We are aware of an issue with Snowflake at this time. Details on the issue are below; **Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.** Further details on this can be found on the Snowflake status page <https://status.snowflake.com/> Dec 16, 16:19:29 GMT+0 - Surveillé - Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours. Type: Incident

Duration: 21 hours and 38 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>08:02:09</var> GMT+0</small><br><strong>Résolu</strong> - Snowflake have confirmed that the issue is now resolved.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>10:24:23</var> GMT+0</small><br><strong>Détecté</strong> - We are aware of an issue with Snowflake at this time. Details on the issue are below; **Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.** Further details on this can be found on the Snowflake status page <https://status.snowflake.com/> .</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>16:19:29</var> GMT+0</small><br><strong>Surveillé</strong> - Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours..</p> ]]> Tue, 16 Dec 2025 10:24:23 +0000 https://status.bigchange.com/incident/cmj8fr41l01bkane7gt9zzioe https://status.bigchange.com/incident/cmj8fr41l01bkane7gt9zzioe Site toggle issue Type: Incident Duration: 30 minutes Affected Components: Site Client, , Grand changement → Dec 11, 10:48:09 GMT+0 - Détecté - We are aware of an issue with site switching at this time. We will provide a further update shortly Dec 11, 11:13:04 GMT+0 - Identifié - We have identified the issue with site switching. We will provide a further update shortly Dec 11, 11:18:26 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>10:48:09</var> GMT+0</small><br><strong>Détecté</strong> - We are aware of an issue with site switching at this time. We will provide a further update shortly.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:13:04</var> GMT+0</small><br><strong>Identifié</strong> - We have identified the issue with site switching. We will provide a further update shortly.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:18:26</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Thu, 11 Dec 2025 10:48:09 +0000 https://status.bigchange.com/incident/cmj1befk601zfelgzdrowh9e3 https://status.bigchange.com/incident/cmj1befk601zfelgzdrowh9e3 Scheduled Maintenance Type: Maintenance Duration: 1 day and 5 hours Affected Components: Services Web, Site Client Nov 25, 19:00:01 GMT+0 - Identifié - La maintenance est en cours Nov 27, 00:00:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Nov 25, 19:00:00 GMT+0 - Identifié - We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance. The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November. While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November. Type: Maintenance

Duration: 1 day and 5 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance. The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November. While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November..</p> ]]> Tue, 25 Nov 2025 19:00:00 +0000 https://status.bigchange.com/maintenance/cmi4q6n0t000lffgt49ojfbs8 https://status.bigchange.com/maintenance/cmi4q6n0t000lffgt49ojfbs8 Phone line issue Type: Incident Duration: 57 minutes Affected Components: Centre d'aide Nov 24, 09:10:59 GMT+0 - Détecté - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologize for the inconvenience. Nov 24, 10:08:01 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:10:59</var> GMT+0</small><br><strong>Détecté</strong> - We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our **email support** for immediate assistance. We apologize for the inconvenience..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>10:08:01</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Mon, 24 Nov 2025 09:10:59 +0000 https://status.bigchange.com/incident/cmicxfyct08gic97vl9ayb68b https://status.bigchange.com/incident/cmicxfyct08gic97vl9ayb68b Tracking Device Connection issues Type: Incident Duration: 5 hours and 16 minutes Affected Components: Services de suivi Nov 21, 09:41:54 GMT+0 - Détecté - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation Nov 21, 13:24:00 GMT+0 - Surveillé - Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data Nov 21, 14:57:37 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 5 hours and 16 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>09:41:54</var> GMT+0</small><br><strong>Détecté</strong> - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation.</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>13:24:00</var> GMT+0</small><br><strong>Surveillé</strong> - Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data.</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>14:57:37</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Fri, 21 Nov 2025 09:41:54 +0000 https://status.bigchange.com/incident/cmi8o86mf015l31phjbc2t2y0 https://status.bigchange.com/incident/cmi8o86mf015l31phjbc2t2y0 Tracking Device Connection issues Type: Incident Duration: 5 hours and 46 minutes Affected Components: Services de suivi Nov 20, 09:38:29 GMT+0 - Détecté - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation Nov 20, 15:24:45 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 5 hours and 46 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>09:38:29</var> GMT+0</small><br><strong>Détecté</strong> - We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation.</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>15:24:45</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Thu, 20 Nov 2025 09:38:29 +0000 https://status.bigchange.com/incident/cmi78ny16001bj2uni6nyo251 https://status.bigchange.com/incident/cmi78ny16001bj2uni6nyo251 Jobcards not loading Type: Incident Duration: 27 minutes Affected Components: Rapports Nov 13, 09:49:44 GMT+0 - Surveillé - We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course Nov 13, 10:02:49 GMT+0 - Résolu - This incident has been resolved. Nov 13, 09:02:00 GMT+0 - Détecté - We are aware that some of our customers **are currently experiencing errors when trying to load job cards or generate financial documents.** Our team are investigating this and a further update will provided shortly Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>09:49:44</var> GMT+0</small><br><strong>Surveillé</strong> - We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>10:02:49</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>09:02:00</var> GMT+0</small><br><strong>Détecté</strong> - We are aware that some of our customers **are currently experiencing errors when trying to load job cards or generate financial documents.** Our team are investigating this and a further update will provided shortly.</p> ]]> Thu, 13 Nov 2025 09:02:00 +0000 https://status.bigchange.com/incident/cmhx8i4ac003y11npkbkg1d9t https://status.bigchange.com/incident/cmhx8i4ac003y11npkbkg1d9t Planned Maintenance Type: Maintenance Duration: 6 hours Affected Components: Site Client Nov 4, 18:00:00 GMT+0 - Identifié - **Planned Maintenance Notice** We have scheduled system maintenance tonight, **04/11/2025**, from **6:00 PM to 12:00 AM UTC/Local Time**. **Expect a temporary service interruption during this window.** We appreciate your patience as we work to improve performance. Nov 4, 18:00:01 GMT+0 - Identifié - La maintenance est en cours Nov 5, 00:00:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identifié</strong> - **Planned Maintenance Notice** We have scheduled system maintenance tonight, **04/11/2025**, from **6:00 PM to 12:00 AM UTC/Local Time**. **Expect a temporary service interruption during this window.** We appreciate your patience as we work to improve performance..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> ]]> Tue, 4 Nov 2025 18:00:00 +0000 https://status.bigchange.com/maintenance/cmhkoentw02036axbuuehj74j https://status.bigchange.com/maintenance/cmhkoentw02036axbuuehj74j Issue with jobcard loading Type: Incident Duration: 1 day and 8 minutes Affected Components: Rapports Nov 3, 11:10:18 GMT+0 - Détecté - We are currently investigating an issue around joboards not loading on the client site. A further update will be provided shortly. Nov 3, 11:28:42 GMT+0 - Surveillé - We have now seen an improvement on performance with jobcards and are currently monitoring the issue at this time. Our team will be doing further investigation this evening which could lead to jobcard delays. A further update will be provided in due course Nov 4, 10:52:47 GMT+0 - Surveillé - **Jobcard loading performance is currently restored.** We are still **monitoring** stability and will update when monitoring is complete Nov 4, 11:18:30 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 1 day and 8 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:10:18</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue around joboards not loading on the client site. A further update will be provided shortly..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:28:42</var> GMT+0</small><br><strong>Surveillé</strong> - We have now seen an improvement on performance with jobcards and are currently monitoring the issue at this time. Our team will be doing further investigation this evening which could lead to jobcard delays. A further update will be provided in due course.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:52:47</var> GMT+0</small><br><strong>Surveillé</strong> - **Jobcard loading performance is currently restored.** We are still **monitoring** stability and will update when monitoring is complete.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:18:30</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Mon, 3 Nov 2025 11:10:18 +0000 https://status.bigchange.com/incident/cmhj1giz5004913v9cdgo5ilb https://status.bigchange.com/incident/cmhj1giz5004913v9cdgo5ilb Imports Type: Incident Duration: 4 hours and 28 minutes Affected Components: Background Services Oct 27, 13:25:00 GMT+0 - Détecté - We are currently investigating an issue with importing data into BigChange. You may be receiving errors in your import summary emails. Oct 27, 17:53:04 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 4 hours and 28 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>13:25:00</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue with importing data into BigChange. You may be receiving errors in your import summary emails..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>17:53:04</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Mon, 27 Oct 2025 13:25:00 +0000 https://status.bigchange.com/incident/cmh9e8j6s0bqu8eymhyfv8du6 https://status.bigchange.com/incident/cmh9e8j6s0bqu8eymhyfv8du6 Degradation of SIMs within tracking devices Type: Incident Duration: 6 hours and 58 minutes Affected Components: Services de suivi Oct 23, 08:44:15 GMT+0 - Identifié - Our supplier has informed us that they are currently seeing degradation of service across some of their SIM cards within our tracking devices. They are treating this with urgency to resolve and our team is closely monitoring the situation with our providers. Oct 23, 11:21:58 GMT+0 - Identifié - Due to the network provider sim outage we're processing a large backlog of telemetry. no data will have been lost. Potential that vehicles will not be showing in the right place right now. GPS based alerts will be slow to trigger. Oct 23, 12:49:10 GMT+0 - Surveillé - Our supplier has informed us that the degradation should now be resolved, but we are still processing the backlog of data. No data has been lost. Oct 23, 15:13:00 GMT+0 - Résolu - This incident has been resolved and all data has been processed. Type: Incident

Duration: 6 hours and 58 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>08:44:15</var> GMT+0</small><br><strong>Identifié</strong> - Our supplier has informed us that they are currently seeing degradation of service across some of their SIM cards within our tracking devices. They are treating this with urgency to resolve and our team is closely monitoring the situation with our providers..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>11:21:58</var> GMT+0</small><br><strong>Identifié</strong> - Due to the network provider sim outage we're processing a large backlog of telemetry. no data will have been lost. Potential that vehicles will not be showing in the right place right now. GPS based alerts will be slow to trigger..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>12:49:10</var> GMT+0</small><br><strong>Surveillé</strong> - Our supplier has informed us that the degradation should now be resolved, but we are still processing the backlog of data. No data has been lost..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>15:13:00</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved and all data has been processed..</p> ]]> Thu, 23 Oct 2025 08:44:15 +0000 https://status.bigchange.com/incident/cmh36ecgh000nfyjfvopc78o7 https://status.bigchange.com/incident/cmh36ecgh000nfyjfvopc78o7 Partial Outage: SMS and Xero Invoice Sync Type: Incident Duration: 12 hours and 3 minutes Affected Components: Site Client Oct 20, 08:22:27 GMT+0 - Surveillé - Our engineers have been made aware of an ongoing issue with SMS Notifications and Invoice Syncing, due to a service outage at our external providers; Twilio and Xero. Services Affected \- SMS messages may be delayed or fail to send \- Invoice data may not sync with Xero, resulting in a connection error note Our team is closely monitoring the situation with our providers. You can follow the official provider status pages for real-time updates: Twilio Status: <https://status.twilio.com/> Xero Status: <https://status.xero.com/> Oct 20, 20:25:39 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 12 hours and 3 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:22:27</var> GMT+0</small><br><strong>Surveillé</strong> - Our engineers have been made aware of an ongoing issue with SMS Notifications and Invoice Syncing, due to a service outage at our external providers; Twilio and Xero. Services Affected \- SMS messages may be delayed or fail to send \- Invoice data may not sync with Xero, resulting in a connection error note Our team is closely monitoring the situation with our providers. You can follow the official provider status pages for real-time updates: Twilio Status: <https://status.twilio.com/> Xero Status: <https://status.xero.com/>.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:25:39</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 08:22:27 +0000 https://status.bigchange.com/incident/cmgyvartx00i130uys95rc59f https://status.bigchange.com/incident/cmgyvartx00i130uys95rc59f Issue around client site latency Type: Incident Duration: 1 hour and 31 minutes Affected Components: Site Client, , Grand changement → Oct 13, 10:51:23 GMT+0 - Détecté - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly. Oct 13, 11:30:29 GMT+0 - Identifié - We have identified the issue around latency within the client site The team are continuing to work on this and will provide a further update shortly. Oct 13, 11:51:26 GMT+0 - Surveillé - Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly. Oct 13, 12:21:56 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 1 hour and 31 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>10:51:23</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>11:30:29</var> GMT+0</small><br><strong>Identifié</strong> - We have identified the issue around latency within the client site The team are continuing to work on this and will provide a further update shortly..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>11:51:26</var> GMT+0</small><br><strong>Surveillé</strong> - Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>12:21:56</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Mon, 13 Oct 2025 10:51:23 +0000 https://status.bigchange.com/incident/cmgp0jbs7070gx88pcxcehmy5 https://status.bigchange.com/incident/cmgp0jbs7070gx88pcxcehmy5 Navigation Bar Issue Type: Incident Duration: 2 hours and 21 minutes Affected Components: Site Client Sep 22, 12:40:42 GMT+0 - Surveillé - We have implemented a solution for the navigation bar and are now monitoring the problem. A further update will be provided shortly. Sep 22, 12:21:56 GMT+0 - Identifié - We have identified the issue with Navigation Bar and our team are working on a resolution. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly. Sep 22, 11:14:51 GMT+0 - Détecté - We are currently aware of an issue with the Navigation Bar. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly. Sep 22, 13:35:31 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 2 hours and 21 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>12:40:42</var> GMT+0</small><br><strong>Surveillé</strong> - We have implemented a solution for the navigation bar and are now monitoring the problem. A further update will be provided shortly..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>12:21:56</var> GMT+0</small><br><strong>Identifié</strong> - We have identified the issue with Navigation Bar and our team are working on a resolution. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>11:14:51</var> GMT+0</small><br><strong>Détecté</strong> - We are currently aware of an issue with the Navigation Bar. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>13:35:31</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> ]]> Mon, 22 Sep 2025 11:14:51 +0000 https://status.bigchange.com/incident/cmfv14lr800mbaatrw2a7ymlz https://status.bigchange.com/incident/cmfv14lr800mbaatrw2a7ymlz Issue around client site latency Type: Incident Duration: 37 minutes Affected Components: Site Client Sep 9, 13:46:04 GMT+0 - Identifié - The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly Sep 9, 13:56:05 GMT+0 - Surveillé - We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly Sep 9, 14:00:14 GMT+0 - Résolu - This incident has been resolved. Sep 9, 13:23:11 GMT+0 - Détecté - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly. Type: Incident

Duration: 37 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:46:04</var> GMT+0</small><br><strong>Identifié</strong> - The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:56:05</var> GMT+0</small><br><strong>Surveillé</strong> - We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>14:00:14</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:23:11</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..</p> ]]> Tue, 9 Sep 2025 13:23:11 +0000 https://status.bigchange.com/incident/cmfckzkto007c8zjyyi5wuwdv https://status.bigchange.com/incident/cmfckzkto007c8zjyyi5wuwdv Issue around completing jobs on device Type: Incident Duration: 2 hours and 46 minutes Affected Components: JobWatch Mobile Applications Aug 20, 08:28:47 GMT+0 - Détecté - We are currently investigating an issue around a delay in completing jobs on device with the message ''sending job data'. Once we have any further updates, we will let you know. Aug 20, 09:11:38 GMT+0 - Identifié - We’ve identified the cause of the delays affecting job completion on devices. If you’ve been experiencing this issue, please ask your team to restart the JobWatch app on their devices Aug 20, 10:16:32 GMT+0 - Surveillé - We are currently monitoring the issue around delays affecting job completion on devices and are seeing a reduction of delays occurring. We will provide further updates when we have them. Aug 20, 11:14:21 GMT+0 - Résolu - This incident has been resolved. Thank you for your patience whilst the team investigated and resolved the problem Type: Incident

Duration: 2 hours and 46 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>08:28:47</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue around a delay in completing jobs on device with the message ''sending job data'. Once we have any further updates, we will let you know. .</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>09:11:38</var> GMT+0</small><br><strong>Identifié</strong> - We’ve identified the cause of the delays affecting job completion on devices. If you’ve been experiencing this issue, please ask your team to restart the JobWatch app on their devices.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>10:16:32</var> GMT+0</small><br><strong>Surveillé</strong> - We are currently monitoring the issue around delays affecting job completion on devices and are seeing a reduction of delays occurring. We will provide further updates when we have them..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>11:14:21</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved. Thank you for your patience whilst the team investigated and resolved the problem.</p> ]]> Wed, 20 Aug 2025 08:28:47 +0000 https://status.bigchange.com/incident/cmejpnxsb00exqvchp5oec7hh https://status.bigchange.com/incident/cmejpnxsb00exqvchp5oec7hh Scheduled Maintenance Notice Type: Maintenance Duration: 5 days Affected Components: Background Services, Services de suivi, Services Web, Site Client Aug 3, 12:00:01 GMT+0 - Identifié - La maintenance est en cours Aug 3, 14:00:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Aug 3, 12:00:00 GMT+0 - Identifié - Our engineering team will be performing essential system maintenance to improve performance and reliability. During this two-hour period, you may experience brief service interruptions, delays with tracking data or temporary slowdowns. No action is required on your part; services will return to normal automatically. If you encounter any persistent issues after the maintenance has concluded, please contact our support team at +44 (0) 113 457 1000. Type: Maintenance

Duration: 5 days

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Our engineering team will be performing essential system maintenance to improve performance and reliability. During this two-hour period, you may experience brief service interruptions, delays with tracking data or temporary slowdowns. No action is required on your part; services will return to normal automatically. If you encounter any persistent issues after the maintenance has concluded, please contact our support team at +44 (0) 113 457 1000..</p> ]]> Sun, 3 Aug 2025 12:00:00 +0000 https://status.bigchange.com/maintenance/cmdoavum500hbbgo626olp6k2 https://status.bigchange.com/maintenance/cmdoavum500hbbgo626olp6k2 Issue around client site latency Type: Incident Duration: 19 minutes Affected Components: Site Client Aug 1, 10:57:05 GMT+0 - Détecté - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly. Aug 1, 11:16:28 GMT+0 - Résolu - This incident has been resolved. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:57:05</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue around latency within the client site The team will be able to provide more information shortly..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:16:28</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved. .</p> ]]> Fri, 1 Aug 2025 10:57:05 +0000 https://status.bigchange.com/incident/cmdsplhyc001kbhv3h8kyeqhj https://status.bigchange.com/incident/cmdsplhyc001kbhv3h8kyeqhj Support Email Processing Interruption - Resolved Type: Incident Duration: 4 days, 14 hours and 38 minutes Affected Components: bureau d'aide Jul 3, 16:15:31 GMT+0 - Surveillé - We recently identified an issue where emails sent to [support@bigchange.com](mailto:support@bigchange.com) were not being processed by our support system. This issue was limited to new support cases only; existing cases were not affected. The issue has now been fully resolved. If you did not receive an automatic acknowledgement after emailing us, please resend your support request to ensure it reaches our team. We apologise for any inconvenience this may have caused and thank you for your understanding. Jul 8, 06:53:13 GMT+0 - Résolu - This incident is resolved and closed. Type: Incident

Duration: 4 days, 14 hours and 38 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>16:15:31</var> GMT+0</small><br><strong>Surveillé</strong> - We recently identified an issue where emails sent to [support@bigchange.com](mailto:support@bigchange.com) were not being processed by our support system. This issue was limited to new support cases only; existing cases were not affected. The issue has now been fully resolved. If you did not receive an automatic acknowledgement after emailing us, please resend your support request to ensure it reaches our team. We apologise for any inconvenience this may have caused and thank you for your understanding..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>06:53:13</var> GMT+0</small><br><strong>Résolu</strong> - This incident is resolved and closed..</p> ]]> Thu, 3 Jul 2025 16:15:31 +0000 https://status.bigchange.com/incident/cmcnl7a5m000o138yoohy8b0t https://status.bigchange.com/incident/cmcnl7a5m000o138yoohy8b0t Error when loading CRM Contacts Table Type: Incident Duration: 2 hours and 18 minutes Affected Components: Site Client Jun 20, 23:17:34 GMT+0 - Résolu - This incident has been resolved. Jun 20, 21:00:00 GMT+0 - Détecté - We are aware of the Contacts Table failing to load and are investigating. Other methods of finding and selecting Contacts are still working. Type: Incident

Duration: 2 hours and 18 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>23:17:34</var> GMT+0</small><br><strong>Résolu</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Détecté</strong> - We are aware of the Contacts Table failing to load and are investigating. Other methods of finding and selecting Contacts are still working..</p> ]]> Fri, 20 Jun 2025 21:00:00 +0000 https://status.bigchange.com/incident/cmc5em3rv0032nvlfz2r5q922 https://status.bigchange.com/incident/cmc5em3rv0032nvlfz2r5q922 Issue around client site latency when saving jobs Type: Incident Duration: 31 minutes Affected Components: Site Client Jun 20, 11:51:28 GMT+0 - Résolu - This incident around latency when saving jobs on the client site has been resolved. Thank you for your patience whilst we resolved this matter. Jun 20, 11:20:13 GMT+0 - Détecté - We are currently investigating an issue around latency when saving jobs in the client site The team will be able to provide more information shortly. Type: Incident

Duration: 31 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>11:51:28</var> GMT+0</small><br><strong>Résolu</strong> - This incident around latency when saving jobs on the client site has been resolved. Thank you for your patience whilst we resolved this matter..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>11:20:13</var> GMT+0</small><br><strong>Détecté</strong> - We are currently investigating an issue around latency when saving jobs in the client site The team will be able to provide more information shortly..</p> ]]> Fri, 20 Jun 2025 11:20:13 +0000 https://status.bigchange.com/incident/cmc4pxfbj000zwq9sqnzktesz https://status.bigchange.com/incident/cmc4pxfbj000zwq9sqnzktesz Avis de maintenance programmée Type: Maintenance Duration: 4 hours Affected Components: Services d'applications mobiles, Services Web, Rapports, Site Client, Services de suivi Apr 19, 14:00:00 GMT+0 - Identifié - Nous mettons à niveau notre infrastructure de base de données afin d'améliorer les performances, la sécurité et la fiabilité. Cette mise à niveau améliorera la vitesse d'exécution des requêtes, introduira des fonctionnalités de sécurité avancées et assurera un support à long terme pour nos systèmes. Notre objectif est d'offrir une expérience plus efficace et plus sécurisée à nos clients. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, elle pourrait affecter temporairement notre environnement de production. Des ralentissements temporaires des performances ou une indisponibilité temporaire de certaines opérations pourraient survenir pendant la période de maintenance. De plus, malgré des retards dans le suivi des véhicules et des ressources, soyez assurés que les points de suivi seront stockés localement sur le tracker et intégrés à la carte une fois la maintenance terminée. Afin de minimiser les perturbations, notre équipe DBA surveillera étroitement la base de données pendant toute la période de maintenance afin de gérer rapidement les problèmes de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans un délai de quatre heures. Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre compréhension et de votre patience. Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter notre équipe d'assistance. Apr 19, 14:00:01 GMT+0 - Identifié - La maintenance est en cours Apr 19, 18:00:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Type: Maintenance

Duration: 4 hours

Affected Components: , , , ,

<p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Nous mettons à niveau notre infrastructure de base de données afin d'améliorer les performances, la sécurité et la fiabilité. Cette mise à niveau améliorera la vitesse d'exécution des requêtes, introduira des fonctionnalités de sécurité avancées et assurera un support à long terme pour nos systèmes. Notre objectif est d'offrir une expérience plus efficace et plus sécurisée à nos clients. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, elle pourrait affecter temporairement notre environnement de production. Des ralentissements temporaires des performances ou une indisponibilité temporaire de certaines opérations pourraient survenir pendant la période de maintenance. De plus, malgré des retards dans le suivi des véhicules et des ressources, soyez assurés que les points de suivi seront stockés localement sur le tracker et intégrés à la carte une fois la maintenance terminée. Afin de minimiser les perturbations, notre équipe DBA surveillera étroitement la base de données pendant toute la période de maintenance afin de gérer rapidement les problèmes de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans un délai de quatre heures. Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre compréhension et de votre patience. Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter notre équipe d'assistance..</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> ]]> Sat, 19 Apr 2025 14:00:00 +0000 https://status.bigchange.com/maintenance/cm9ib19ig004hnwxkykiqpf0v https://status.bigchange.com/maintenance/cm9ib19ig004hnwxkykiqpf0v Avis de maintenance programmée Type: Maintenance Duration: 1 hour Affected Components: Services d'applications mobiles, Services Web, Rapports, Site Client, Services de suivi Mar 23, 17:00:01 GMT+0 - Identifié - La maintenance est en cours Mar 23, 17:00:00 GMT+0 - Identifié - Nous effectuerons une maintenance système essentielle le dimanche 23 mars, de 17h00 à 18h00 (UTC). Pendant cette période, vous pourriez constater une légère augmentation des taux d'erreur. Si vous rencontrez des problèmes persistants, veuillez contacter notre équipe d'assistance au +44 (0) 113 457 1000. Mar 23, 18:00:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Nous effectuerons une maintenance système essentielle le dimanche 23 mars, de 17h00 à 18h00 (UTC). Pendant cette période, vous pourriez constater une légère augmentation des taux d'erreur. Si vous rencontrez des problèmes persistants, veuillez contacter notre équipe d'assistance au +44 (0) 113 457 1000..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> ]]> Sun, 23 Mar 2025 17:00:00 +0000 https://status.bigchange.com/maintenance/cm8luyos4002haxps2h88lepb https://status.bigchange.com/maintenance/cm8luyos4002haxps2h88lepb Avis de maintenance programmée Type: Maintenance Duration: 2 hours Affected Components: Services Web, Site Client Dec 22, 16:00:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Dec 22, 14:00:00 GMT+0 - Identifié - Nous effectuerons une maintenance essentielle du système le 22 décembre, de 14h00 à 16h00 (UTC). Pendant cette période, vous pourrez constater de brèves augmentations des taux d'erreur. Si vous rencontrez des problèmes persistants, veuillez contacter notre équipe d'assistance en appelant le +44(0) 113 457 1000. Dec 22, 14:00:01 GMT+0 - Identifié - La maintenance est en cours Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Nous effectuerons une maintenance essentielle du système le 22 décembre, de 14h00 à 16h00 (UTC). Pendant cette période, vous pourrez constater de brèves augmentations des taux d'erreur. Si vous rencontrez des problèmes persistants, veuillez contacter notre équipe d'assistance en appelant le +44(0) 113 457 1000..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> ]]> Sun, 22 Dec 2024 14:00:00 +0000 https://status.bigchange.com/maintenance/cm4vds77p001eg0twq9te8eds https://status.bigchange.com/maintenance/cm4vds77p001eg0twq9te8eds Avis de maintenance programmée Type: Maintenance Duration: 2 hours and 33 minutes Affected Components: Services Web, Site Client, Services de suivi Oct 6, 17:32:35 GMT+0 - Terminé - La maintenance a été effectuée avec succès. Oct 6, 15:00:00 GMT+0 - Identifié - Cette tâche essentielle visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pourriez connaître de brèves périodes de ralentissement des performances ou d'indisponibilité temporaire de certaines opérations pendant la période de maintenance. Pour minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans le délai de 4 heures. Nous nous excusons pour tout inconvénient que ce travail nécessaire pourrait causer et nous vous remercions de votre compréhension et de votre patience. Oct 6, 15:00:01 GMT+0 - Identifié - La maintenance est actuellement en cours Type: Maintenance

Duration: 2 hours and 33 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>17:32:35</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance a été effectuée avec succès..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Cette tâche essentielle visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pourriez connaître de brèves périodes de ralentissement des performances ou d'indisponibilité temporaire de certaines opérations pendant la période de maintenance. Pour minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans le délai de 4 heures. Nous nous excusons pour tout inconvénient que ce travail nécessaire pourrait causer et nous vous remercions de votre compréhension et de votre patience..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est actuellement en cours.</p> ]]> Sun, 6 Oct 2024 15:00:00 +0000 https://status.bigchange.com/maintenance/cm1t2x15y002ohkujec7n0woh https://status.bigchange.com/maintenance/cm1t2x15y002ohkujec7n0woh Scheduled Maintenance Notice Type: Maintenance Duration: 35 minutes Affected Components: Services Web, Site Client Sep 15, 17:00:00 GMT+0 - Identifié - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience. Sep 15, 17:35:25 GMT+0 - Terminé - The maintenance has been completed successfully. Sep 15, 17:00:01 GMT+0 - Identifié - La maintenance est en cours Type: Maintenance

Duration: 35 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identifié</strong> - This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR. While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window. To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment. We expect the task to be completed within the 2-hour window. We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>17:35:25</var> GMT+0</small><br><strong>Terminé</strong> - The maintenance has been completed successfully..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> ]]> Sun, 15 Sep 2024 17:00:00 +0000 https://status.bigchange.com/maintenance/cm10fm64h001polyas6fls0k1 https://status.bigchange.com/maintenance/cm10fm64h001polyas6fls0k1 Avis de maintenance programmée Type: Maintenance Duration: 2 hours and 54 minutes Affected Components: Services Web, Site Client Sep 14, 14:54:30 GMT+0 - Terminé - The maintenance has been completed successfully. Sep 14, 12:00:01 GMT+0 - Identifié - La maintenance est en cours Sep 14, 12:00:00 GMT+0 - Identifié - Cette tâche essentielle visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pourriez connaître de brèves périodes de ralentissement des performances ou d'indisponibilité temporaire de certaines opérations pendant la période de maintenance. Pour minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans le délai de 4 heures. Nous nous excusons pour tout inconvénient que ce travail nécessaire pourrait causer et nous vous remercions de votre compréhension et de votre patience. Type: Maintenance

Duration: 2 hours and 54 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>14:54:30</var> GMT+0</small><br><strong>Terminé</strong> - The maintenance has been completed successfully..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Cette tâche essentielle visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pourriez connaître de brèves périodes de ralentissement des performances ou d'indisponibilité temporaire de certaines opérations pendant la période de maintenance. Pour minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans le délai de 4 heures. Nous nous excusons pour tout inconvénient que ce travail nécessaire pourrait causer et nous vous remercions de votre compréhension et de votre patience..</p> ]]> Sat, 14 Sep 2024 12:00:00 +0000 https://status.bigchange.com/maintenance/cm10fl4mx001iolyabc8oy1cx https://status.bigchange.com/maintenance/cm10fl4mx001iolyabc8oy1cx Avis de maintenance programmée Type: Maintenance Duration: 1 hour and 33 minutes Affected Components: Services Web, Site Client Aug 16, 18:00:00 GMT+0 - Identifié - Cette tâche essentielle visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pourriez connaître de brèves périodes de ralentissement des performances ou d'indisponibilité temporaire de certaines opérations pendant la période de maintenance. Pour minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans le délai de 2 heures. Nous nous excusons pour tout inconvénient que ce travail nécessaire pourrait causer et nous vous remercions de votre compréhension et de votre patience. Aug 16, 19:33:30 GMT+0 - Terminé - La maintenance a été effectuée avec succès. Aug 16, 18:00:01 GMT+0 - Identifié - La maintenance est en cours Type: Maintenance

Duration: 1 hour and 33 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Cette tâche essentielle visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Bien que nous prévoyions que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pourriez connaître de brèves périodes de ralentissement des performances ou d'indisponibilité temporaire de certaines opérations pendant la période de maintenance. Pour minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous prévoyons que la tâche sera terminée dans le délai de 2 heures. Nous nous excusons pour tout inconvénient que ce travail nécessaire pourrait causer et nous vous remercions de votre compréhension et de votre patience..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>19:33:30</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance a été effectuée avec succès..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> ]]> Fri, 16 Aug 2024 18:00:00 +0000 https://status.bigchange.com/maintenance/clzwgp86i0003dtwcf2tl7adx https://status.bigchange.com/maintenance/clzwgp86i0003dtwcf2tl7adx Avis de maintenance programmée Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Services Web, Site Client Jun 28, 18:00:00 GMT+0 - Identifié - Cette tâche critique visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Même si nous prévoyons que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pouvez rencontrer de brèves périodes de performances plus lentes ou d'indisponibilité temporaire de certaines opérations pendant la fenêtre de maintenance. Afin de minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous nous attendons à ce que la tâche soit terminée dans un délai de 2 heures. Nous nous excusons pour tout inconvénient que ces travaux nécessaires pourraient causer et apprécions votre compréhension et votre patience. Jun 28, 18:00:01 GMT+0 - Identifié - La maintenance est en cours Jun 28, 19:30:00 GMT+0 - Terminé - La maintenance s'est terminée avec succès Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identifié</strong> - Cette tâche critique visant à améliorer l'efficacité de nos processus de suppression de données fait partie d'un effort continu visant à améliorer continuellement la sécurité des données et la conformité au RGPD. Même si nous prévoyons que cette maintenance améliorera considérablement les performances du système à long terme, le processus peut affecter temporairement notre environnement de production. Vous pouvez rencontrer de brèves périodes de performances plus lentes ou d'indisponibilité temporaire de certaines opérations pendant la fenêtre de maintenance. Afin de minimiser toute interruption, notre équipe DBA surveillera de près la base de données tout au long de la période de maintenance afin de gérer rapidement tout problème de performances et de maintenir la stabilité de notre environnement de production. Nous nous attendons à ce que la tâche soit terminée dans un délai de 2 heures. Nous nous excusons pour tout inconvénient que ces travaux nécessaires pourraient causer et apprécions votre compréhension et votre patience..</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identifié</strong> - La maintenance est en cours.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Terminé</strong> - La maintenance s'est terminée avec succès.</p> ]]> Fri, 28 Jun 2024 18:00:00 +0000 https://status.bigchange.com/maintenance/clxxc2wpg99560agmw00jrbnpk https://status.bigchange.com/maintenance/clxxc2wpg99560agmw00jrbnpk Essential System Maintenance Type: Maintenance Duration: 1 hour Affected Components: Services Web, Site Client Jul 16, 13:00:01 GMT+0 - Identifié - Maintenance is now in progress Jul 16, 13:00:00 GMT+0 - Identifié - We will be carrying out essential system maintenance between 2:00pm and 3:00pm on Sunday 16th July. An increased error rate may be experienced during this window, however these should clear if you retry your query. If you experience sustained issues outside of this maintenance window, please contact our support team on 0113 4571000 Jul 16, 14:00:00 GMT+0 - Terminé - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We will be carrying out essential system maintenance between 2:00pm and 3:00pm on Sunday 16th July. An increased error rate may be experienced during this window, however these should clear if you retry your query. If you experience sustained issues outside of this maintenance window, please contact our support team on 0113 4571000.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully.</p> ]]> Sun, 16 Jul 2023 13:00:00 +0000 https://status.bigchange.com/maintenance/clk13eytz14175bllpctr1pxqs https://status.bigchange.com/maintenance/clk13eytz14175bllpctr1pxqs Essential System maintenance Type: Maintenance Duration: 15 days, 7 hours and 56 minutes Affected Components: Site Client Mar 12, 21:07:55 GMT+0 - Terminé - Maintenance has completed successfully. Mar 12, 15:00:01 GMT+0 - Identifié - Maintenance is now in progress Mar 12, 18:56:15 GMT+0 - Identifié - Due to some unforeseen issues we will have to extend the maintenance period by 2 hours. Mar 12, 15:00:00 GMT+0 - Identifié - We will be carrying out essential system maintenance between 3:00pm and 7:00pm on the 12th March. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000 Mar 12, 20:10:38 GMT+0 - Identifié - This evenings maintenance is now completed and our team are monitoring performance post change. Type: Maintenance

Duration: 15 days, 7 hours and 56 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>21:07:55</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>18:56:15</var> GMT+0</small><br><strong>Identifié</strong> - Due to some unforeseen issues we will have to extend the maintenance period by 2 hours..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We will be carrying out essential system maintenance between 3:00pm and 7:00pm on the 12th March. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>20:10:38</var> GMT+0</small><br><strong>Identifié</strong> - This evenings maintenance is now completed and our team are monitoring performance post change..</p> ]]> Sun, 12 Mar 2023 15:00:00 +0000 https://status.bigchange.com/maintenance/clf2q028x195851c0obqyeloiys https://status.bigchange.com/maintenance/clf2q028x195851c0obqyeloiys www.bigchange.com website maintenance Type: Maintenance Duration: 39 minutes Affected Components: Site Client Feb 23, 21:00:01 GMT+0 - Identifié - Maintenance is now in progress Feb 23, 21:00:00 GMT+0 - Identifié - We are performing maintenance on our Client Site during the period mentioned. During this time, errors may be experienced when attempting to load the main bigchange.com website. If issues are experienced when loading www.bigchange.com, please navigate to the following address to access the BigChange Portal https://clients.bigchange.com/ Feb 23, 21:38:37 GMT+0 - Terminé - Maintenance has completed successfully. Type: Maintenance

Duration: 39 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We are performing maintenance on our Client Site during the period mentioned. During this time, errors may be experienced when attempting to load the main bigchange.com website. If issues are experienced when loading www.bigchange.com, please navigate to the following address to access the BigChange Portal https://clients.bigchange.com/.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:38:37</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully..</p> ]]> Thu, 23 Feb 2023 21:00:00 +0000 https://status.bigchange.com/maintenance/clehlacky522242hgn4oqbnhnw6 https://status.bigchange.com/maintenance/clehlacky522242hgn4oqbnhnw6 Essential Maintenance Type: Maintenance Duration: 58 minutes Affected Components: Site Client Oct 30, 16:58:11 GMT+0 - Terminé - Maintenance has completed successfully. Oct 30, 16:00:01 GMT+0 - Identifié - Maintenance is now in progress Oct 30, 16:00:00 GMT+0 - Identifié - We will be carrying out essential system maintenance between 4:00pm and 8:00pm on the 30th October. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000 Type: Maintenance

Duration: 58 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>16:58:11</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We will be carrying out essential system maintenance between 4:00pm and 8:00pm on the 30th October. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000.</p> ]]> Sun, 30 Oct 2022 16:00:00 +0000 https://status.bigchange.com/maintenance/cl9sqxoij22017i4ob6r7vnw5q https://status.bigchange.com/maintenance/cl9sqxoij22017i4ob6r7vnw5q Essential Maintenance Type: Maintenance Duration: 48 minutes Affected Components: Site Client Oct 21, 18:00:01 GMT+0 - Identifié - Maintenance is now in progress Oct 21, 18:00:00 GMT+0 - Identifié - We are carrying out some essential maintenance work on our servers this evening between 7pm and 8pm (BST). User's may experience some latency during this period but the system should remain operational. Oct 21, 18:47:55 GMT+0 - Terminé - This Maintenance has been completed successfully. Type: Maintenance

Duration: 48 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We are carrying out some essential maintenance work on our servers this evening between 7pm and 8pm (BST). User's may experience some latency during this period but the system should remain operational..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>18:47:55</var> GMT+0</small><br><strong>Terminé</strong> - This Maintenance has been completed successfully..</p> ]]> Fri, 21 Oct 2022 18:00:00 +0000 https://status.bigchange.com/maintenance/cl9iky0l939114hunayw628y75 https://status.bigchange.com/maintenance/cl9iky0l939114hunayw628y75 Visitor Site (www.bigchange.com) maintenance work Type: Maintenance Duration: 1 hour and 51 minutes Affected Components: Site Client Oct 5, 19:00:00 GMT+0 - Identifié - We are carrying out scheduled maintenance on the visitor site (www.bigchange.com) between 20:00 and 22:00 this evening. This could result in increased errors rates during this time, the BigChange Job Management Platform will be unaffected and you will still be able to log in from https://clients.bigchange.com/login.aspx Oct 5, 20:51:00 GMT+0 - Terminé - Maintenance has completed successfully. Oct 5, 19:00:01 GMT+0 - Identifié - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 51 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We are carrying out scheduled maintenance on the visitor site (www.bigchange.com) between 20:00 and 22:00 this evening. This could result in increased errors rates during this time, the BigChange Job Management Platform will be unaffected and you will still be able to log in from https://clients.bigchange.com/login.aspx.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:51:00</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress.</p> ]]> Wed, 5 Oct 2022 19:00:00 +0000 https://status.bigchange.com/maintenance/cl8vvpr1v10679i4mwx8t6u1ax https://status.bigchange.com/maintenance/cl8vvpr1v10679i4mwx8t6u1ax Infrastructure Upgrade - Minor Outage expected Type: Maintenance Duration: 45 minutes Affected Components: Services Web, Site Client Jun 1, 20:44:55 GMT+0 - Terminé - Maintenance has completed successfully. Jun 1, 20:00:00 GMT+0 - Identifié - We are planning to upgrade the underlying infrastructure that services our client website between the hours of 21:00 - 22:00. Due to the amendments required, we expect a very small outage to take place for a maximum of 5 minutes during this period. Jun 1, 20:05:00 GMT+0 - Identifié - Maintenance is now in progress. We expect a minor outage approximately 30 minutes after maintenance start. The client site will be inaccessible for approximately 5 minutes. Type: Maintenance

Duration: 45 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:44:55</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identifié</strong> - We are planning to upgrade the underlying infrastructure that services our client website between the hours of 21:00 - 22:00. Due to the amendments required, we expect a very small outage to take place for a maximum of 5 minutes during this period..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:05:00</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress. We expect a minor outage approximately 30 minutes after maintenance start. The client site will be inaccessible for approximately 5 minutes..</p> ]]> Wed, 1 Jun 2022 20:00:00 +0000 https://status.bigchange.com/maintenance/cl3w1yeaa2373l0n2bebnnqnr https://status.bigchange.com/maintenance/cl3w1yeaa2373l0n2bebnnqnr Mobile Device Management Service - Maintenance (SOTI2) Type: Maintenance Duration: 20 hours Affected Components: Plateforme de gestion des appareils mobiles Mar 16, 18:30:00 GMT+0 - Identifié - Maintenance is now in progress. Mar 16, 18:30:00 GMT+0 - Identifié - We will be performing scheduled maintenance for approximately 30 minutes. SOTI services will be unavailable for the duration of this maintenance window. Mar 16, 18:50:00 GMT+0 - Terminé - Maintenance has completed successfully ahead of schedule. Services are now available for use. Type: Maintenance

Duration: 20 hours

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identifié</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identifié</strong> - We will be performing scheduled maintenance for approximately 30 minutes. SOTI services will be unavailable for the duration of this maintenance window..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:50:00</var> GMT+0</small><br><strong>Terminé</strong> - Maintenance has completed successfully ahead of schedule. Services are now available for use..</p> ]]> Wed, 16 Mar 2022 18:30:00 +0000 https://status.bigchange.com/maintenance/cl14svzwe161127fnn4jzdweh7k https://status.bigchange.com/maintenance/cl14svzwe161127fnn4jzdweh7k