We recently identified an issue where emails sent to support@bigchange.com were not being processed by our support system. This issue was limited to new support cases only; existing cases were not affected.
The issue has now been fully resolved.
If you did not receive an automatic acknowledgement after emailing us, please resend your support request to ensure it reaches our team.
We apologise for any inconvenience this may have caused and thank you for your understanding.
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