BigChange Ltd - Partial Outage: SMS and Xero Invoice Sync – Incident details

All systems operational

Partial Outage: SMS and Xero Invoice Sync

Resolved
Partial outage 10 %
Started about 2 months agoLasted about 12 hours

Affected

BigChange

Partial outage from 8:22 AM to 8:25 PM

Client Site

Partial outage from 8:22 AM to 8:25 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our engineers have been made aware of an ongoing issue with SMS Notifications and Invoice Syncing, due to a service outage at our external providers; Twilio and Xero.

    Services Affected
    - SMS messages may be delayed or fail to send
    - Invoice data may not sync with Xero, resulting in a connection error note

    Our team is closely monitoring the situation with our providers. You can follow the official provider status pages for real-time updates:

    Twilio Status: https://status.twilio.com/

    Xero Status: https://status.xero.com/