BigChange Ltd - Issue with Snowflake – Incident details

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Issue with Snowflake

ResolvedDegraded performance21 hours 37 minutes

Affected

BigChange

Degraded performance from 10:24 AM to 8:02 AM

Reporting Services

Degraded performance from 10:24 AM to 8:02 AM

  • ResolvedUTC

    Snowflake have confirmed that the issue is now resolved

  • MonitoringUTC

    Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours.

  • InvestigatingUTC

    We are aware of an issue with Snowflake at this time. Details on the issue are below;

    Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.

    Further details on this can be found on the Snowflake status page

    https://status.snowflake.com/