BigChange Ltd - Delays with Automations and Custom Actions – Détails de l'incident

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Delays with Automations and Custom Actions

Résolu
Opérationnel
Signalé le il y a environ 3 ansA duré environ 16 heures

Concernés

Grand changement

Opérationnel depuis 2:54 PM à 7:05 AM

Site Client

Opérationnel depuis 2:54 PM à 7:05 AM

Services d'applications mobiles

Opérationnel depuis 2:54 PM à 7:05 AM

Mises à jour
  • Résolu
    Résolu

    The rollback was completed successfully. This issue is now resolved.

  • Mettre à jour
    Mettre à jour

    A rollback to our primary node is required. This corrective action will take place this evening at approximately 18:30.

    A minor outage / increased error rate may be experienced for a brief period, whilst this action takes place.

  • Surveillé
    Surveillé

    The underlying issue has been resolved.

    Our engineers are continuing to monitor the platform.

  • Mettre à jour
    Mettre à jour

    We are continuing to work on a resolution for this incident.

    Updated list of affected services;

    • Automations and Custom Action processing
    • Jobs and Stock updates being shown in the UI
    • Outbound messages such as Job Details from Server to Devices

    Our engineers are on the case and another update will be provided shortly

  • Identifié
    Identifié

    Our teams are currently actioning a failover between our Primary Nodes.

    A small outage might be experienced as connections to the database are switched between the SQL nodes.

  • Détecté
    Détecté

    We are currently investigating an incident whereby the following actions are current delayed;

    • Automations and Custom Action processing
    • Jobs and Stock updates being shown in the UI

    Our engineers are on the case and another update will be provided shortly