BigChange Ltd - Tracking Data Delays – Détails de l'incident

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Tracking Data Delays

Résolu
Opérationnel
Signalé le il y a plus de 2 ansA duré environ 8 heures

Concernés

Grand changement

Opérationnel depuis 7:38 AM à 3:27 PM

Site Client

Opérationnel depuis 7:38 AM à 3:27 PM

Mises à jour
  • Résolu
    Résolu

    Our engineers have confirmed that this incident is now resolved.

  • Mettre à jour
    Mettre à jour

    Our engineers are continuing to see an improvement in backlog processing and are monitoring the situation.

    A further update will be provided once the backlog processing has completed.

  • Surveillé
    Surveillé

    Our engineers are seeing an improvement in processing and are continuing to monitor the issue.

    Another update will be provided in 30 minutes.

  • Identifié
    Identifié

    Our team have identified a secondary issue that is affecting the background processing of the previously delayed data.

    Our engineers are currently investigating.

    A further update will be provided in 30 minutes.

  • Résolu
    Résolu

    This incident has been resolved.

  • Mettre à jour
    Mettre à jour

    The backlog is continuing to process with an ETA completion time of 10 minutes.

    A further update will be provided when the backlog has cleared.

  • Surveillé
    Surveillé

    Our engineers have implemented a fix and messages are processing.

    We are currently processing a backlog of data.

    A further update will be provided in 15 minutes.

  • Identifié
    Identifié

    Our team have identified the issue and are working on a fix.

    Another update will be provided in 30 minutes.

  • Détecté
    Détecté

    We are currently investigating an issue related to a delay in the processing of tracking data. This may result in the incorrect locations show on the map view.