BigChange Ltd - Mobile Data connection issue and tracking delays – Détails de l'incident

Tous les systèmes sont opérationnels

Mobile Data connection issue and tracking delays

Résolu
Opérationnel
Signalé le il y a plus de 3 ansA duré environ 8 heures

Concernés

Grand changement

Opérationnel depuis 10:58 AM à 6:53 PM

Site Client

Opérationnel depuis 10:58 AM à 6:53 PM

Services d'applications mobiles

Opérationnel depuis 10:58 AM à 6:53 PM

Support

Opérationnel depuis 10:58 AM à 6:53 PM

Plateforme de gestion des appareils mobiles

Opérationnel depuis 10:58 AM à 6:53 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    This incident has been resolved.

  • Surveillé
    UTC
    Surveillé

    Our systems have identified that data is now being received from devices.

    All services are being monitored closely to ensure data is processed successfully.

    Another update will be provided in 60 minutes.

  • Identifié
    UTC
    Identifié

    This item is still under investigation by our 3rd Party SIM provider.

  • Détecté
    UTC
    Détecté

    One of our 3rd party SIM providers is currently experiencing and issue with their data network resulting in the loss of mobile data to both tracking devices and BigChange Tablets. There are currently investigating as a priority.

    Unfortunately this will result in delays to the update of tracking data from some devices and job information from some mobile resources may also be impacted. This will also mean impacted resources will not receive any recent changes to jobs. If the resource connects to a Wifi network updates will come through for job information

    Any tracking data recorded will be stored on device until connection is re-established. Similarly any job activity completed on device will be stored and sent once the device establishes connection.