BigChange Ltd - Degraded Performance – Scheduling & Job Visibility Issues – Détails de l'incident

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Degraded Performance – Scheduling & Job Visibility Issues

RésoluPerformances dégradées8 heures 30 minutes

Concernés

Grand changement

Opérationnel depuis 7:30 AM à 11:06 AM, Performances dégradées depuis 11:06 AM à 4:01 PM

Background Services

Opérationnel depuis 7:30 AM à 11:06 AM, Performances dégradées depuis 11:06 AM à 4:01 PM

  • RésoluUTC

    We implemented a fix and are currently monitoring the result.

  • SurveilléUTC

    We've resolved the system latency issue, and performance should now be back to normal. One known side effect remains: the "pebble" counters that display entity counts next to the navigation tabs may not update automatically until the underlying root cause is fully fixed — the figures shown may be out of date, though this doesn't affect the data itself. We're continuing work on a permanent fix and will update you once it's fully resolved.

  • En cours d'investigationUTC

    We're currently investigating widespread latency affecting the platform, including JobWatch and the unscheduled jobs view not loading for some customers. Our engineering team identified elevated database timeouts and a backlog of system messages beginning around 07:08 BST and is actively working on mitigation. We'll share another update as soon as we have more information. We apologize for the disruption and appreciate your patience.