BigChange Ltd - Degraded Performance – Scheduling & Job Visibility Issues – Détails de l'incident

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Degraded Performance – Scheduling & Job Visibility Issues

Résolu
Performances dégradées
Signalé le il y a 3 joursA duré 8 heures 30 minutes

Concernés

Grand changement

Opérationnel depuis 7:30 AM à 11:06 AM, Performances dégradées depuis 11:06 AM à 4:01 PM

Background Services

Opérationnel depuis 7:30 AM à 11:06 AM, Performances dégradées depuis 11:06 AM à 4:01 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    We implemented a fix and are currently monitoring the result.

  • Surveillé
    UTC
    Surveillé

    We've resolved the system latency issue, and performance should now be back to normal. One known side effect remains: the "pebble" counters that display entity counts next to the navigation tabs may not update automatically until the underlying root cause is fully fixed — the figures shown may be out of date, though this doesn't affect the data itself. We're continuing work on a permanent fix and will update you once it's fully resolved.

  • En cours d'investigation
    UTC
    En cours d'investigation

    We're currently investigating widespread latency affecting the platform, including JobWatch and the unscheduled jobs view not loading for some customers. Our engineering team identified elevated database timeouts and a backlog of system messages beginning around 07:08 BST and is actively working on mitigation. We'll share another update as soon as we have more information. We apologize for the disruption and appreciate your patience.