BigChange Ltd - Issue with Raising Tickets via BigChange Support Portal – Incident details

All systems operational

Issue with Raising Tickets via BigChange Support Portal

Resolved
Operational
Started 14 days agoLasted 1 day

Affected

Support

Partial outage from 10:36 AM to 1:24 PM

Support Portal

Partial outage from 10:36 AM to 1:24 PM

Updates
  • Resolved
    Resolved

    Our team have resolved the issue and the support portal is now available.

  • Identified
    Identified

    As a precaution, we have made the decision to temporarily disable the portal while we work to resolve the issue.

    If you require assistance during this time, please contact us by emailing support@bigchange.com or by calling our support line on +44 (0)113 457 1000

    We apologize for any inconvenience and appreciate your patience as we work to restore normal service.

  • Investigating
    Investigating

    Our team is currently aware of an issue affecting the ability to raise tickets through the Support Portal.

    We are actively investigating the cause and working to resolve this as quickly as possible.

    In the meantime, if you require assistance, please contact us by emailing support@bigchange.com or by calling our support line on +44 (0)113 457 1000

    We apologize for any inconvenience and appreciate your patience.