Delays in processing tracking data

Resolved

Operational

Started about 2 years ago02 July 2024Lasted about 3 hours02 July 20248:02:4210:38:13 AMUTC

Affected

BigChange

Tracking Services

Updates

Resolved
02 July 2024 at 10:38:13 AMUTC
Resolved
02 July 2024 at 10:38:13 AMUTC
Our engineers have confirmed that this incident is now resolved.
Monitoring
02 July 2024 at 8:28:00 AMUTC
Monitoring
02 July 2024 at 8:28:00 AMUTC
Our engineers have identified the root cause of the delay in processing tracking data and our services are now in the process of recovering.
The queues are being processed, and you should start seeing the correct locations on the map view shortly.
Investigating
02 July 2024 at 8:02:42 AMUTC
Investigating
02 July 2024 at 8:02:42 AMUTC
We are currently investigating an issue related to a delay in the processing of tracking data. This may result in the incorrect locations showing on the map view.

Our engineers are on the case and will be able to provide an update shortly.

BigChange Ltd - Delays in processing tracking data – Incident details