BigChange Ltd - Emails sending out issue – Incident details

All systems operational

Emails sending out issue

Resolved
Degraded performance
Started 8 days agoLasted about 2 hours

Affected

BigChange

Degraded performance from 12:48 PM to 3:13 PM

Client Site

Degraded performance from 12:48 PM to 3:13 PM

Updates
  • Resolved
    Resolved

    The issue around emails not sending from the platform is now resolved. We would advise that any exports that were performed during the outage be actioned again. Thank you for your patience whilst this matter was resolved.

  • Identified
    Identified

    The team have identified the issue around emails not sending from the platform and a working resolution is in progress. We will provide any further updates as soon as possible

  • Investigating
    Investigating

    We are currently investigating an issue with emails not being received when sending out from the system. This will also include export emails. Our team is working to resolve this and will provide updates as soon as possible.