Issue around client site latency

Resolved

Degraded performance

Started about 3 hours agoLasted about 2 hours

Affected

BigChange

Client Site

Updates

Resolved
13 October 2025 at 12:21:56 PM
Resolved
13 October 2025 at 12:21:56 PM
This incident has been resolved.
Monitoring
13 October 2025 at 11:51:26 AM
Monitoring
13 October 2025 at 11:51:26 AM
Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly.
Identified
13 October 2025 at 11:30:29 AM
Identified
13 October 2025 at 11:30:29 AM
We have identified the issue around latency within the client site
The team are continuing to work on this and will provide a further update shortly.
Investigating
13 October 2025 at 10:51:23 AM
Investigating
13 October 2025 at 10:51:23 AM
We are currently investigating an issue around latency within the client site
The team will be able to provide more information shortly.

BigChange Ltd - Issue around client site latency – Incident details