Issue around client site latency

Resolved

Degraded performance

Started 9 months ago13 October 2025Lasted about 2 hours10:51:23 AM12:21:56 PMUTC

Affected

BigChange

Client Site

Updates

Resolved
13 October 2025 at 12:21:56 PMUTC
Resolved
13 October 2025 at 12:21:56 PMUTC
This incident has been resolved.
Monitoring
13 October 2025 at 11:51:26 AMUTC
Monitoring
13 October 2025 at 11:51:26 AMUTC
Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly.
Identified
13 October 2025 at 11:30:29 AMUTC
Identified
13 October 2025 at 11:30:29 AMUTC
We have identified the issue around latency within the client site
The team are continuing to work on this and will provide a further update shortly.
Investigating
13 October 2025 at 10:51:23 AMUTC
Investigating
13 October 2025 at 10:51:23 AMUTC
We are currently investigating an issue around latency within the client site
The team will be able to provide more information shortly.

BigChange Ltd - Issue around client site latency – Incident details