BigChange Ltd - Degradation of SIMs within tracking devices – Incident details

All systems operational

Degradation of SIMs within tracking devices

Resolved
Major outage
Started 9 months agoLasted about 6 hours

Affected

BigChange

Operational from 8:44 AM to 3:13 PM

Tracking Services

Operational from 8:44 AM to 3:13 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved and all data has been processed.

  • Monitoring
    UTC
    Monitoring

    Our supplier has informed us that the degradation should now be resolved, but we are still processing the backlog of data.

    No data has been lost.

  • Update
    UTC
    Update

    Due to the network provider sim outage we're processing a large backlog of telemetry. no data will have been lost.

    Potential that vehicles will not be showing in the right place right now.

    GPS based alerts will be slow to trigger.

  • Identified
    UTC
    Identified

    Our supplier has informed us that they are currently seeing degradation of service across some of their SIM cards within our tracking devices. They are treating this with urgency to resolve and our team is closely monitoring the situation with our providers.