Jobcards not loading

Resolved

Degraded performance

Started 8 months ago13 November 2025Lasted about 1 hour9:02:0010:02:49 AMUTC

Affected

BigChange

Reporting Services

Updates

Resolved
13 November 2025 at 10:02:49 AMUTC
Resolved
13 November 2025 at 10:02:49 AMUTC
This incident has been resolved.
Monitoring
13 November 2025 at 9:49:44 AMUTC
Monitoring
13 November 2025 at 9:49:44 AMUTC
We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course
Investigating
13 November 2025 at 9:02:00 AMUTC
Investigating
13 November 2025 at 9:02:00 AMUTC
We are aware that some of our customers are currently experiencing errors when trying to load job cards or generate financial documents. Our team are investigating this and a further update will provided shortly

BigChange Ltd - Jobcards not loading – Incident details