BigChange Ltd - Tracking Device Connection issues – Incident details

All systems operational

Tracking Device Connection issues

Resolved
Major outage
Started 8 months agoLasted about 5 hours

Affected

BigChange

Major outage from 9:41 AM to 1:24 PM, Operational from 1:24 PM to 2:57 PM

Tracking Services

Major outage from 9:41 AM to 1:24 PM, Operational from 1:24 PM to 2:57 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data

  • Investigating
    UTC
    Investigating

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation