Intermittent Client Site Errors

Resolved

Partial outage

Started 6 months ago16 January 2026Lasted about 3 hours11:36:00 PM17 January 20262:44:24 AMUTC

Affected

BigChange

Client Site

Updates

Resolved
17 January 2026 at 2:44:24 AMUTC
Resolved
17 January 2026 at 2:44:24 AMUTC
This incident is now resolved.
Update
17 January 2026 at 2:28:10 AMUTC
Update
17 January 2026 at 2:28:10 AMUTC
We are observing a reduction in error rates and client site performance is returning to normal.
Monitoring
17 January 2026 at 2:02:18 AMUTC
Monitoring
17 January 2026 at 2:02:18 AMUTC
Emergency Maintenance at our third-party provider is ongoing.
We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced.
Identified
16 January 2026 at 11:36:00 PMUTC
Identified
16 January 2026 at 11:36:00 PMUTC
You may experience intermittent errors due to emergency maintenance at our third-party database provider.
Our engineers are monitoring the situation closely and will provide more updates as they become available.

BigChange Ltd - Intermittent Client Site Errors – Incident details