BigChange Ltd - Phone Line Issue – Incident details

All systems operational

Phone Line Issue

Resolved
Partial outage
Started 5 months agoLasted about 2 hours

Affected

Support

Partial outage from 8:34 AM to 10:23 AM

Customer Contact Systems

Partial outage from 8:34 AM to 10:23 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience

  • Investigating
    UTC
    Investigating

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologise for the inconvenience.