Issue around client site latency

Resolved

Degraded performance

Started 4 months ago20 March 2026Lasted 26 minutes10:56:0711:22:33 AMUTC

Affected

BigChange

Client Site

Updates

Resolved
20 March 2026 at 11:22:33 AMUTC
Resolved
20 March 2026 at 11:22:33 AMUTC
This incident has been resolved.
Monitoring
20 March 2026 at 11:14:25 AMUTC
Monitoring
20 March 2026 at 11:14:25 AMUTC
We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly
Identified
20 March 2026 at 11:10:04 AMUTC
Identified
20 March 2026 at 11:10:04 AMUTC
The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly
Investigating
20 March 2026 at 10:56:07 AMUTC
Investigating
20 March 2026 at 10:56:07 AMUTC
We are currently investigating an issue around latency within the client site
The team will be able to provide more information shortly.

BigChange Ltd - Issue around client site latency – Incident details