BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

100% - uptime
01 Aug 2025
01 Sep 2025
31 Oct 2025

Background Services - Operational

100% - uptime
01 Aug 2025
01 Sep 2025
31 Oct 2025

Reporting Services - Operational

100% - uptime
01 Aug 2025
01 Sep 2025
31 Oct 2025

Mobile Application Services - Operational

100% - uptime
01 Aug 2025
01 Sep 2025
31 Oct 2025

Tracking Services - Operational

100% - uptime
01 Aug 2025
01 Sep 2025
31 Oct 2025

Web Services - Operational

100% - uptime
01 Aug 2025
01 Sep 2025
31 Oct 2025

JobWatch Mobile Applications - Operational

Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Oct 2025

Partial Outage: SMS and Xero Invoice Sync
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our engineers have been made aware of an ongoing issue with SMS Notifications and Invoice Syncing, due to a service outage at our external providers; Twilio and Xero.

    Services Affected
    - SMS messages may be delayed or fail to send
    - Invoice data may not sync with Xero, resulting in a connection error note

    Our team is closely monitoring the situation with our providers. You can follow the official provider status pages for real-time updates:

    Twilio Status: https://status.twilio.com/

    Xero Status: https://status.xero.com/

Issue around client site latency
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly.

  • Identified
    Identified

    We have identified the issue around latency within the client site

    The team are continuing to work on this and will provide a further update shortly.

  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site

    The team will be able to provide more information shortly.

01 Sep 2025

Navigation Bar Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a solution for the navigation bar and are now monitoring the problem. A further update will be provided shortly.

  • Identified
    Identified

    We have identified the issue with Navigation Bar and our team are working on a resolution. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly.

  • Investigating
    Investigating

    We are currently aware of an issue with the Navigation Bar. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly.

Issue around client site latency
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly

  • Identified
    Identified

    The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly

  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site

    The team will be able to provide more information shortly.

01 Aug 2025

Issue around completing jobs on device
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience whilst the team investigated and resolved the problem

  • Monitoring
    Monitoring

    We are currently monitoring the issue around delays affecting job completion on devices and are seeing a reduction of delays occurring. We will provide further updates when we have them.

  • Identified
    Identified

    We’ve identified the cause of the delays affecting job completion on devices. If you’ve been experiencing this issue, please ask your team to restart the JobWatch app on their devices

  • Investigating
    Investigating

    We are currently investigating an issue around a delay in completing jobs on device with the message ''sending job data'. Once we have any further updates, we will let you know.

Scheduled Maintenance Notice
  • Completed
    03 August 2025 at 2:00:00 PM
    Completed
    03 August 2025 at 2:00:00 PM
    Maintenance has completed successfully
  • In progress
    03 August 2025 at 12:00:01 PM
    In progress
    03 August 2025 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    03 August 2025 at 12:00:00 PM
    Planned
    03 August 2025 at 12:00:00 PM

    Our engineering team will be performing essential system maintenance to improve performance and reliability.

    During this two-hour period, you may experience brief service interruptions, delays with tracking data or temporary slowdowns. No action is required on your part; services will return to normal automatically.

    If you encounter any persistent issues after the maintenance has concluded, please contact our support team at +44 (0) 113 457 1000.

Issue around client site latency
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site

    The team will be able to provide more information shortly.

01 Aug 2025 to 01 Oct 2025

Next