BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

100% - uptime
01 May 2026
01 Jun 2026
31 Jul 2026

Background Services - Operational

100% - uptime
01 May 2026
01 Jun 2026
31 Jul 2026

Reporting Services - Operational

100% - uptime
01 May 2026
01 Jun 2026
31 Jul 2026

Mobile Application Services - Operational

100% - uptime
01 May 2026
01 Jun 2026
31 Jul 2026

Tracking Services - Operational

100% - uptime
01 May 2026
01 Jun 2026
31 Jul 2026

Web Services - Operational

100% - uptime
01 May 2026
01 Jun 2026
31 Jul 2026

JobWatch Mobile Applications - Operational

Operational

Automation Queue(s) - Operational

100% - uptime
01 May 2026
01 Jun 2026
31 Jul 2026
Operational

Customer Contact Systems - Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Jul 2026

No notices reported this month

01 Jun 2026

Support Hub not loading
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are aware of an issue with our support hub at this time. If you are needing assistance from the support team then please email support@bigchange.com or call 0113 457 1000.

    A further update will be provided once the support hub functionality is restored

Issues loading Analytics Dashboard
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue around our Analytics Dashboards not loading. Our team are currently liaising with our 3rd party at this time for resolution. A further update will be provided shortly

Issue with web services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently seeing an improved performance in our web services. We will provide a further update shortly

  • Investigating
    Investigating

    We are currently seeing a reduced performance in our web services at this time. This will also have an impact on our custom action and automation services as well. We will provide a further update shortly

Cannot create contacts
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We have identified an issue with users encountering an error when trying to create new contacts

01 May 2026

Issue with maps not loading correctly
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
Issue with client site latency and tracking data delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Client site performance is continuing to improve along with the tracking data delay. We are currently monitoring and the team will provide a further update shortly.

  • Identified
    Identified

    We have identified the issue around latency within the client site and delays with tracking data. Performance is currently improving.

    The team will be able to provide more information shortly.

  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

01 May 2026 to 01 Jul 2026

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