All systems operational

JobWatch
Operational

Client Site

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime

Mobile Application Services

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime

Tracking Services

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime

Web Services

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime
Support
Operational

Visitor Website

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime

Help Centre

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime

Support Portal

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime

Mobile Device Management Platform

100.0% uptime
01 Feb 2024 · 100.0%01 Mar · 100.0%30 Apr · 100.0%
01 Feb 2024100.0% uptime
01 Mar 2024100.0% uptime
30 Apr 2024100.0% uptime

Notice history

01 Apr 2024

JobWatch Mobile Application - Issue opening Google Maps.
  • Resolved
    Resolved

    Our Support team have confirmed that all required updates to Managed Devices have been successfully deployed and this issue is now resolved.

  • Identified
    Identified

    Our Support teams are aware of an issue opening Google Maps from the JobWatch Mobile Application.

    An update to managed devices is currently being deployed.

    If issues persist, please contact the BigChange Support Team.

01 Mar 2024

Tracking Delays
  • Resolved
    Resolved

    This incident is now resolved.

  • Monitoring
    Update

    The BigChange team are continuing to monitor the situation and reporting data to our SIM Provider on any tracking issues as this detail becomes available.

    Should you continue to experience difficulties with vehicle tracking, particularly since the evening of 4th March and have not already reached out to our support team, we would encourage you to do so, referencing this BigChange status.

  • Monitoring
    Monitoring

    The change made by our SIM provider have fixed the issue for some devices. However, they are still working to make sure this fix reaches all affected devices

  • Identified
    Identified

    Our 3rd party SIM provider have identified a possible solution and applying changes to the affected SIMs, however this may take some time to fully propagate.

  • Investigating
    Update

    This issues is still under investigation with the 3rd party SIM provider.

  • Investigating
    Investigating

    BigChange has received reports from customers relating to delays in tracking data.

    We have escalated this to our 3rd party SIM provider and are awaiting a response.

    Another update will provided as further detail is made available.

01 Feb 2024

Client Site Errors
  • Resolved
    Resolved

    Our engineers have confirmed that this issue is now resolved.

  • Monitoring
    Monitoring

    The issue has been identified and resolved.

    Our engineers will continue to monitor the services.

  • Investigating
    Investigating

    Our team have been alerted to errors occurring accross the the client site.

    A further update will be provided in 15 minutes.

01 Feb 2024 to 01 Apr 2024