BigChange Ltd - Notice history

BlueSnap have confirmed that this incident is now resolved.

BlueSnap has provided the following update:

"Our processing services are currently undergoing testing before being brought back online. We anticipate being able to resume transaction processing within the next 2 hours."

BigChange will continue to monitor the availability of BlueSnap services closely and will provide further updates as soon as we observe any improvements in service.

Vodafone have now confirmed to our supplier that the issue is resolved. Our monitoring confirms that service levels have returned to normal and remain stable across all affected devices.

We sincerely appreciate your patience throughout this service interruption. If you continue to experience any connectivity issues, please contact our support team.

We're observing increased network connectivity and restoration of normal service levels across affected devices. While service appears to be stabilizing, we await official confirmation from Vodafone regarding full resolution.

Our team continues to actively monitor the situation. We'll provide a final update once we receive official confirmation of service restoration from Vodafone.

Our SIM provider has received confirmation from Vodafone regarding the source of the current network disruption. Their engineering team has identified hardware failures affecting their Gateway GPRS Support Node (GGSN) infrastructure. Vodafone is actively working to:

• Source replacement hardware components

• Implement a temporary workaround solution requested by the Wireless Logic Network team

Previous workarounds remain effective:

• Devices can maintain connectivity via WiFi networks or mobile hotspots

• Data will automatically synchronize once service is restored

We continue to monitor the situation closely and will provide additional updates as they become available. We appreciate your patience during this service interruption.

We are continuing to see connectivity issues with mobile devices on the Vodafone network. The issue is still under investigating with the network operator.

Our system has now completed processing the backlog of data and the contacts are now showing as normal in the contact list and when searching during job creation

Our team have identified the cause of the issue and have applied a change to resolve it. We are currently processing the backlog of contacts created during this period to allow them to show. We apologise for any inconvenience this may cause

We can confirm that the contacts are being created but they do not show in the list, in order to prevent the creation of duplicate contacts we advise customers not to try creating the contacts again , you can confirm the contact has been created by going to Administration - User Events and viewing the contact creation events, by clicking on the contact in the user events list it is possible to view the contact and create jobs against it from the contact job list.

The majority of devices have now reinstalled the application and are operating as normal. Any further issues should be raised to support as normal

The delays in jobs sending to devices has now been resolved. We continue to monitor on the re-install of the application on the mobile devices

Our team are continuing to monitor the devices. As a result of the re-install of the application we are also seeing an increase in data transfer from the servers, this is causing a delay in job updates being sent to devices in some instances

Devices are continuing to re-install the application. Unfortunately due to the nature of the issue there will potentially be some data loss where the device had not synchronised activity back to the servers. We apologise for any inconvenience this has caused.

The application is now starting to re-install to the impacted devices. Our team continue to monitor

Our team are continuing to work on a resolution for this issue.

The new version of the Android Application is now available on the Google Play Store.

A new version of the Android Application has been submitted to the Google Play Store for approval.

Another update will be provided once the application is live.

Our engineers have identified the underlying issue and are working on a fix.

To temporarily resolve the issue, follow the instructions below;

Navigate to Settings and then Applications / Apps
Navigate to JobWatch. The "App Info" page should be displayed.
Navigate to Permissions, and then Location.

Tap "Don't allow", and then "Allow only while using the app". Ensure that "Use precise location" is toggled on, at the bottom of the page.
Re-open the BigChange JobWatch application

If the issue persists, please contact the BigChange Support team for assistance.

Our engineers are currently trying to identify any corrective actions that can be performed on a device, to temporarily resolve the issue.

A further update will be published once this is available.

Our engineering team have confirmed that the issue is resolved.

Our 3rd party SIM Provider has confirmed that the issue is now resolved.

Our 3rd party SIM Provider has confirmed that they continue to observe service degradation on a selection of SIMs utilising the EE Network. Network engineers are still actively investigating the issue.

Updates will be provided as further detail is made available.

Our 3rd party SIM Provider has identified a network issue and is actively working on a resolution.

Updates will be provided as further detail is made available.