BigChange Ltd - Notice history

Automation Queue(s) experiencing degraded performance

Operational

Client Site - Operational

100% - uptime
01 Jun 2026
01 Jul 2026
31 Aug 2026

Background Services - Operational

100% - uptime
01 Jun 2026
01 Jul 2026
31 Aug 2026

Reporting Services - Operational

100% - uptime
01 Jun 2026
01 Jul 2026
31 Aug 2026

Mobile Application Services - Operational

100% - uptime
01 Jun 2026
01 Jul 2026
31 Aug 2026

Tracking Services - Operational

100% - uptime
01 Jun 2026
01 Jul 2026
31 Aug 2026

Web Services - Operational

100% - uptime
01 Jun 2026
01 Jul 2026
31 Aug 2026

JobWatch Mobile Applications - Operational

REST API - Operational

100% - uptime
01 Jun 2026
01 Jul 2026
31 Aug 2026
Degraded performance

Automation Queue(s) - Degraded performance

Operational

Customer Contact Systems - Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Aug 2026

No notices reported this month

01 Jul 2026

REST API is experiencing degraded performance
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have put a temporary resolution until the fix is in place.
    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Export service delays
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    The team have identified delays in generating exports from the system.

    Our engineers are investigating and will provide another update shortly.

01 Jun 2026

Support Hub not loading
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are aware of an issue with our support hub at this time. If you are needing assistance from the support team then please email support@bigchange.com or call 0113 457 1000.

    A further update will be provided once the support hub functionality is restored

Issues loading Analytics Dashboard
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue around our Analytics Dashboards not loading. Our team are currently liaising with our 3rd party at this time for resolution. A further update will be provided shortly

Issue with web services
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are currently seeing an improved performance in our web services. We will provide a further update shortly

  • Investigating
    UTC
    Investigating

    We are currently seeing a reduced performance in our web services at this time. This will also have an impact on our custom action and automation services as well. We will provide a further update shortly

Cannot create contacts
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We have identified an issue with users encountering an error when trying to create new contacts

01 Jun 2026 to 01 Aug 2026

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