BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

100% - uptime
01 May 2025
01 Jun 2025
31 Jul 2025

Mobile Application Services - Operational

100% - uptime
01 May 2025
01 Jun 2025
31 Jul 2025

Reporting Services - Operational

100% - uptime
01 May 2025
01 Jun 2025
31 Jul 2025

Tracking Services - Operational

100% - uptime
01 May 2025
01 Jun 2025
31 Jul 2025

Web Services - Operational

100% - uptime
01 May 2025
01 Jun 2025
31 Jul 2025

JobWatch Mobile Applications - Operational

Microsoft Office Add-ins - Operational

Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Jul 2025

Support Email Processing Interruption - Resolved
  • Resolved
    Resolved

    This incident is resolved and closed.

  • Monitoring
    Monitoring

    We recently identified an issue where emails sent to support@bigchange.com were not being processed by our support system. This issue was limited to new support cases only; existing cases were not affected.

    The issue has now been fully resolved.

    If you did not receive an automatic acknowledgement after emailing us, please resend your support request to ensure it reaches our team.

    We apologise for any inconvenience this may have caused and thank you for your understanding.

01 Jun 2025

Error when loading CRM Contacts Table
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are aware of the Contacts Table failing to load and are investigating. Other methods of finding and selecting Contacts are still working.

Issue around client site latency when saving jobs
  • Resolved
    Resolved

    This incident around latency when saving jobs on the client site has been resolved.

    Thank you for your patience whilst we resolved this matter.

  • Investigating
    Investigating

    We are currently investigating an issue around latency when saving jobs in the client site

    The team will be able to provide more information shortly.

Emails sending out issue
  • Resolved
    Resolved

    The issue around emails not sending from the platform is now resolved. We would advise that any exports that were performed during the outage be actioned again. Thank you for your patience whilst this matter was resolved.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    We are currently investigating an issue with emails not being received when sending out from the system. This will also include export emails. Our team is working to resolve this and will provide updates as soon as possible.

Emails sending out issue
  • Resolved
    Resolved

    The issue around emails not sending from the platform is now resolved. We would advise that any exports that were performed during the outage be actioned again. Thank you for your patience whilst this matter was resolved.

  • Identified
    Identified

    The team have identified the issue around emails not sending from the platform and a working resolution is in progress. We will provide any further updates as soon as possible

  • Investigating
    Investigating

    We are currently investigating an issue with emails not being received when sending out from the system. This will also include export emails. Our team is working to resolve this and will provide updates as soon as possible.

01 May 2025

Issue around client site latency
  • Resolved
    Resolved

    The issue has now been resolved

  • Identified
    Identified

    Our team have identified the issue around latency on the client site and performance is improving. A further update will be provided shortly.

  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site.

    The team are currently investigating and will be able to provide more information shortly.

Xero Integration Sync Delays
  • Resolved
    Resolved

    This issue is now resolved.

  • Identified
    Identified

    Our team have identified the issue that is affecting the syncing of contacts and financial documents to/from Xero.

    A further update will be provided shortly

  • Investigating
    Investigating

    Our team are investigating an issue that is affecting the syncing of contacts and financial documents to/from Xero.

    A further update will be provided in 30 minutes.

01 May 2025 to 01 Jul 2025

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