BigChange Ltd - Historique des incidents

Tous les systèmes sont opérationnels

Opérationnel

Site Client - Opérationnel

100% - disponibilité
01 mai 2026
01 juin 2026
31 juil. 2026

Background Services - Opérationnel

100% - disponibilité
01 mai 2026
01 juin 2026
31 juil. 2026

Rapports - Opérationnel

100% - disponibilité
01 mai 2026
01 juin 2026
31 juil. 2026

Services d'applications mobiles - Opérationnel

100% - disponibilité
01 mai 2026
01 juin 2026
31 juil. 2026

Services de suivi - Opérationnel

100% - disponibilité
01 mai 2026
01 juin 2026
31 juil. 2026

Services Web - Opérationnel

100% - disponibilité
01 mai 2026
01 juin 2026
31 juil. 2026

JobWatch Mobile Applications - Opérationnel

Opérationnel

Automation Queue(s) - Opérationnel

100% - disponibilité
01 mai 2026
01 juin 2026
31 juil. 2026
Opérationnel

Customer Contact Systems - Opérationnel

Centre d'aide - Opérationnel

bureau d'aide - Opérationnel

Site Web du visiteur - Opérationnel

Plateforme de gestion des appareils mobiles - Opérationnel

Historique des incidents

01 juil. 2026

Export service delays
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    The team have identified delays in generating exports from the system.

    Our engineers are investigating and will provide another update shortly.

01 juin 2026

Support Hub not loading
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are aware of an issue with our support hub at this time. If you are needing assistance from the support team then please email support@bigchange.com or call 0113 457 1000.

    A further update will be provided once the support hub functionality is restored

Issues loading Analytics Dashboard
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating an issue around our Analytics Dashboards not loading. Our team are currently liaising with our 3rd party at this time for resolution. A further update will be provided shortly

Issue with web services
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    We are currently seeing an improved performance in our web services. We will provide a further update shortly

  • Détecté
    UTC
    Détecté

    We are currently seeing a reduced performance in our web services at this time. This will also have an impact on our custom action and automation services as well. We will provide a further update shortly

Cannot create contacts
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We have identified an issue with users encountering an error when trying to create new contacts

01 mai 2026

Issue with maps not loading correctly
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
Issue with client site latency and tracking data delay
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    Client site performance is continuing to improve along with the tracking data delay. We are currently monitoring and the team will provide a further update shortly.

  • Identifié
    UTC
    Identifié

    We have identified the issue around latency within the client site and delays with tracking data. Performance is currently improving.

    The team will be able to provide more information shortly.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

01 mai 2026 à 01 juil. 2026

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