BigChange Ltd - Historique des incidents

Tous les systèmes sont opérationnels

Opérationnel

Site Client - Opérationnel

100% - disponibilité
01 nov. 2025
01 déc. 2025
31 janv. 2026

Background Services - Opérationnel

100% - disponibilité
01 nov. 2025
01 déc. 2025
31 janv. 2026

Rapports - Opérationnel

100% - disponibilité
01 nov. 2025
01 déc. 2025
31 janv. 2026

Services d'applications mobiles - Opérationnel

100% - disponibilité
01 nov. 2025
01 déc. 2025
31 janv. 2026

Services de suivi - Opérationnel

100% - disponibilité
01 nov. 2025
01 déc. 2025
31 janv. 2026

Services Web - Opérationnel

100% - disponibilité
01 nov. 2025
01 déc. 2025
31 janv. 2026

JobWatch Mobile Applications - Opérationnel

Opérationnel

Centre d'aide - Opérationnel

bureau d'aide - Opérationnel

Site Web du visiteur - Opérationnel

Plateforme de gestion des appareils mobiles - Opérationnel

Historique des incidents

01 janv. 2026

Intermittent Client Site Errors
  • Résolu
    Résolu

    This incident is now resolved.

  • Mettre à jour
    Mettre à jour

    We are observing a reduction in error rates and client site performance is returning to normal.

  • Surveillé
    Surveillé

    Emergency Maintenance at our third-party provider is ongoing.

    We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced.

  • Identifié
    Identifié

    You may experience intermittent errors due to emergency maintenance at our third-party database provider.

    Our engineers are monitoring the situation closely and will provide more updates as they become available.

01 déc. 2025

Booking Site Inaccessible
  • Résolu
    Résolu

    The booking site is now available again.

  • Détecté
    Détecté

    We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site.

Issue with Snowflake
  • Résolu
    Résolu

    Snowflake have confirmed that the issue is now resolved

  • Surveillé
    Surveillé

    Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours.

  • Détecté
    Détecté

    We are aware of an issue with Snowflake at this time. Details on the issue are below;

    Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.

    Further details on this can be found on the Snowflake status page

    https://status.snowflake.com/


Site toggle issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié

    We have identified the issue with site switching. We will provide a further update shortly

  • Détecté
    Détecté

    We are aware of an issue with site switching at this time. We will provide a further update shortly

01 nov. 2025

Scheduled Maintenance
  • Terminé
    27 novembre 2025 à 00:00:00
    Terminé
    27 novembre 2025 à 00:00:00
    La maintenance s'est terminée avec succès
  • En cours
    25 novembre 2025 à 19:00:01
    En cours
    25 novembre 2025 à 19:00:01
    La maintenance est en cours
  • Pas encore commencé
    25 novembre 2025 à 19:00:00
    Pas encore commencé
    25 novembre 2025 à 19:00:00

    We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance.

    The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November.

    While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November.

Phone line issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologize for the inconvenience.

Tracking Device Connection issues
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data

  • Détecté
    Détecté

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Tracking Device Connection issues
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Jobcards not loading
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course

  • Détecté
    Détecté

    We are aware that some of our customers are currently experiencing errors when trying to load job cards or generate financial documents. Our team are investigating this and a further update will provided shortly

01 nov. 2025 à 01 janv. 2026

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