BigChange Ltd - Historique des incidents

This incident has been resolved and all data has been processed.

Our supplier has informed us that the degradation should now be resolved, but we are still processing the backlog of data.

No data has been lost.

Due to the network provider sim outage we're processing a large backlog of telemetry. no data will have been lost.

Potential that vehicles will not be showing in the right place right now.

GPS based alerts will be slow to trigger.

Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly.

We have identified the issue around latency within the client site

The team are continuing to work on this and will provide a further update shortly.

We have implemented a solution for the navigation bar and are now monitoring the problem. A further update will be provided shortly.

We have identified the issue with Navigation Bar and our team are working on a resolution. Our team recommend doing a force cache refresh in your web browser (shift + F5 on your keyboard) which will bring the navigation bar back. We will provide a further update shortly.

We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly

The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly

This incident has been resolved. Thank you for your patience whilst the team investigated and resolved the problem

We are currently monitoring the issue around delays affecting job completion on devices and are seeing a reduction of delays occurring. We will provide further updates when we have them.

We’ve identified the cause of the delays affecting job completion on devices. If you’ve been experiencing this issue, please ask your team to restart the JobWatch app on their devices

This incident has been resolved.