BigChange Ltd - Historique des avis

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Site Client - Opérationnel

99.6% disponibilité
01 août 2026
01 sept. 2026
31 oct. 2026

Background Services - Opérationnel

100% disponibilité
01 août 2026
01 sept. 2026
31 oct. 2026

Rapports - Opérationnel

100% disponibilité
01 août 2026
01 sept. 2026
31 oct. 2026

Services d'applications mobiles - Opérationnel

100% disponibilité
01 août 2026
01 sept. 2026
31 oct. 2026

Services de suivi - Opérationnel

100% disponibilité
01 août 2026
01 sept. 2026
31 oct. 2026

Services Web - Opérationnel

100% disponibilité
01 août 2026
01 sept. 2026
31 oct. 2026

JobWatch Mobile Applications - Opérationnel

REST API - Opérationnel

100% disponibilité
01 août 2026
01 sept. 2026
31 oct. 2026
Opérationnel

Customer Contact Systems - Opérationnel

Centre d'aide - Opérationnel

bureau d'aide - Opérationnel

Site Web du visiteur - Opérationnel

Plateforme de gestion des appareils mobiles - Opérationnel

Historique des avis

Voir l’état actuel

01 oct. 2026

Degraded Performance – Scheduling & Job Visibility Issues
RésoluPerformances dégradées8 heures 30 minutes
  • RésoluUTC

    We implemented a fix and are currently monitoring the result.

  • SurveilléUTC

    We've resolved the system latency issue, and performance should now be back to normal. One known side effect remains: the "pebble" counters that display entity counts next to the navigation tabs may not update automatically until the underlying root cause is fully fixed — the figures shown may be out of date, though this doesn't affect the data itself. We're continuing work on a permanent fix and will update you once it's fully resolved.

  • En cours d'investigationUTC

    We're currently investigating widespread latency affecting the platform, including JobWatch and the unscheduled jobs view not loading for some customers. Our engineering team identified elevated database timeouts and a backlog of system messages beginning around 07:08 BST and is actively working on mitigation. We'll share another update as soon as we have more information. We apologize for the disruption and appreciate your patience.

01 sept. 2026

Degraded Performance: System Latency and Job Scheduling Issues
RésoluPanne partielle1 heure 26 minutes
  • RésoluUTC

    The issues is now resolved, all services restored.

  • En cours d'investigationUTC

    We are currently experiencing system latency that is affecting the scheduling module. During this time, some users may experience delays or errors when attempting to create and save jobs.

    Our engineering team has identified the underlying cause and is actively rolling out a scheduled system update across our servers to mitigate the issue. We are closely monitoring the system's performance as this release progresses.

    We apologise for any inconvenience this disruption may cause to your operations and will provide another update as soon as the rollout advances or the issue is resolved.

Degraded Performance: System Latency and Job Scheduling Issues
RésoluPanne partielle30 heures 6 minutes
  • RésoluUTC

    This incident has been resolved, latency is no longer affecting the site.

  • En cours d'investigationUTC

    We are currently experiencing system latency that is affecting the scheduling module. During this time, some users may experience delays or errors when attempting to create and save jobs.

    Our engineering team has identified the underlying cause and is actively rolling out a scheduled system update across our servers to mitigate the issue. We are closely monitoring the system's performance as this release progresses.

    We apologise for any inconvenience this disruption may cause to your operations and will provide another update as soon as the rollout advances or the issue is resolved.

01 août 2026

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