BigChange Ltd - Historique des incidents

Tous les systèmes sont opérationnels

Opérationnel

Site Client - Opérationnel

100% - disponibilité
01 mars 2026
01 avr. 2026
31 mai 2026

Background Services - Opérationnel

100% - disponibilité
01 mars 2026
01 avr. 2026
31 mai 2026

Rapports - Opérationnel

100% - disponibilité
01 mars 2026
01 avr. 2026
31 mai 2026

Services d'applications mobiles - Opérationnel

100% - disponibilité
01 mars 2026
01 avr. 2026
31 mai 2026

Services de suivi - Opérationnel

100% - disponibilité
01 mars 2026
01 avr. 2026
31 mai 2026

Services Web - Opérationnel

100% - disponibilité
01 mars 2026
01 avr. 2026
31 mai 2026

JobWatch Mobile Applications - Opérationnel

Opérationnel

Automation Queue(s) - Opérationnel

100% - disponibilité
01 mars 2026
01 avr. 2026
31 mai 2026
Opérationnel

Customer Contact Systems - Opérationnel

Centre d'aide - Opérationnel

bureau d'aide - Opérationnel

Site Web du visiteur - Opérationnel

Plateforme de gestion des appareils mobiles - Opérationnel

Historique des incidents

01 mai 2026

Issue with client site latency and tracking data delay
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issue with client site latency and tracking data delay
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Client site performance is continuing to improve along with the tracking data delay. We are currently monitoring and the team will provide a further update shortly.

  • Identifié
    Identifié

    We have identified the issue around latency within the client site and delays with tracking data. Performance is currently improving.

    The team will be able to provide more information shortly.

  • Détecté
    Détecté

    We are currently investigating an issue around latency within the client site and delays with tracking data

    The team will be able to provide more information shortly.

Issues viewing Detail on the Contacts Page
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    A fix has been implemented and are currently monitoring the situation. The team will provide a further update shortly.

  • Identifié
    Identifié

    We have identified the root cause affecting contact functionality. We will provide a further update shortly

  • Détecté
    Détecté

    We are currently investigating an issue around the functionality within a contact at this time. We will update once we know more

01 avr. 2026

Jobcards Not Showing Data
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    Changes to jobs currently aren't being reflected on jobcards, including but not limited to worksheet answers.

01 mars 2026

Schedule Maintenance
  • Terminé
    21 mars 2026 à 20:00:00
    Terminé
    21 mars 2026 à 20:00:00
    La maintenance s'est terminée avec succès
  • En cours
    21 mars 2026 à 12:00:01
    En cours
    21 mars 2026 à 12:00:01
    La maintenance est en cours
  • Pas encore commencé
    21 mars 2026 à 12:00:00
    Pas encore commencé
    21 mars 2026 à 12:00:00

    BigChange will be unavailable from 4pm on Saturday 21st March while we make some improvements. We expect this to last no more than 4 hours.

Issue around client site latency
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly

  • Identifié
    Identifié

    The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly

  • Détecté
    Détecté

    We are currently investigating an issue around latency within the client site

    The team will be able to provide more information shortly.

01 mars 2026 à 01 mai 2026

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