BigChange Ltd - Historique des incidents

Tous les systèmes sont opérationnels

Opérationnel

Site Client - Opérationnel

100% - disponibilité
01 janv. 2026
01 févr. 2026
31 mars 2026

Background Services - Opérationnel

100% - disponibilité
01 janv. 2026
01 févr. 2026
31 mars 2026

Rapports - Opérationnel

100% - disponibilité
01 janv. 2026
01 févr. 2026
31 mars 2026

Services d'applications mobiles - Opérationnel

100% - disponibilité
01 janv. 2026
01 févr. 2026
31 mars 2026

Services de suivi - Opérationnel

100% - disponibilité
01 janv. 2026
01 févr. 2026
31 mars 2026

Services Web - Opérationnel

100% - disponibilité
01 janv. 2026
01 févr. 2026
31 mars 2026

JobWatch Mobile Applications - Opérationnel

Opérationnel

Customer Contact Systems - Opérationnel

Centre d'aide - Opérationnel

bureau d'aide - Opérationnel

Site Web du visiteur - Opérationnel

Plateforme de gestion des appareils mobiles - Opérationnel

Historique des incidents

01 mars 2026

Schedule Maintenance
Planifié pour 21 mars 2026 à 12:00:00 – 20:00:00 environ 8 heures
  • Pas encore commencé
    21 mars 2026 à 12:00:00
    Pas encore commencé
    21 mars 2026 à 12:00:00

    BigChange will be unavailable from 4pm on Saturday 21 March while we make some improvements. We expect this to last no more than 4 hours.

01 févr. 2026

Job Card and Report delays
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience

JobWatch Application Update Issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We are now monitoring the resolution regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience.

  • Détecté
    Détecté

    We are currently investigating reports of an issue updating the ​JobWatch app​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available.

Phone Line Issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience

  • Détecté
    Détecté

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologise for the inconvenience.

01 janv. 2026

Email import issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié

    We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed.

  • Détecté
    Détecté

    We are currently investigating an issue that is preventing job creation via our email import service. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Intermittent Client Site Errors
  • Résolu
    Résolu

    This incident is now resolved.

  • Mettre à jour
    Mettre à jour

    We are observing a reduction in error rates and client site performance is returning to normal.

  • Surveillé
    Surveillé

    Emergency Maintenance at our third-party provider is ongoing.

    We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced.

  • Identifié
    Identifié

    You may experience intermittent errors due to emergency maintenance at our third-party database provider.

    Our engineers are monitoring the situation closely and will provide more updates as they become available.

01 janv. 2026 à 01 mars 2026

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