BigChange Ltd - Historique des incidents

Tous les systèmes sont opérationnels

Opérationnel

Site Client - Opérationnel

100% - disponibilité
01 oct. 2025
01 nov. 2025
31 déc. 2025

Background Services - Opérationnel

100% - disponibilité
01 oct. 2025
01 nov. 2025
31 déc. 2025

Rapports - Opérationnel

100% - disponibilité
01 oct. 2025
01 nov. 2025
31 déc. 2025

Services d'applications mobiles - Opérationnel

100% - disponibilité
01 oct. 2025
01 nov. 2025
31 déc. 2025

Services de suivi - Opérationnel

100% - disponibilité
01 oct. 2025
01 nov. 2025
31 déc. 2025

Services Web - Opérationnel

100% - disponibilité
01 oct. 2025
01 nov. 2025
31 déc. 2025

JobWatch Mobile Applications - Opérationnel

Opérationnel

Centre d'aide - Opérationnel

bureau d'aide - Opérationnel

Site Web du visiteur - Opérationnel

Plateforme de gestion des appareils mobiles - Opérationnel

Historique des incidents

01 déc. 2025

Booking Site Inaccessible
  • Résolu
    Résolu

    The booking site is now available again.

  • Détecté
    Détecté

    We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site.

Issue with Snowflake
  • Résolu
    Résolu

    Snowflake have confirmed that the issue is now resolved

  • Surveillé
    Surveillé

    Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours.

  • Détecté
    Détecté

    We are aware of an issue with Snowflake at this time. Details on the issue are below;

    Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.

    Further details on this can be found on the Snowflake status page

    https://status.snowflake.com/


Site toggle issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié

    We have identified the issue with site switching. We will provide a further update shortly

  • Détecté
    Détecté

    We are aware of an issue with site switching at this time. We will provide a further update shortly

01 nov. 2025

Scheduled Maintenance
  • Terminé
    27 novembre 2025 à 00:00:00
    Terminé
    27 novembre 2025 à 00:00:00
    La maintenance s'est terminée avec succès
  • En cours
    25 novembre 2025 à 19:00:01
    En cours
    25 novembre 2025 à 19:00:01
    La maintenance est en cours
  • Pas encore commencé
    25 novembre 2025 à 19:00:00
    Pas encore commencé
    25 novembre 2025 à 19:00:00

    We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance.

    The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November.

    While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November.

Phone line issue
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologize for the inconvenience.

Tracking Device Connection issues
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data

  • Détecté
    Détecté

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Tracking Device Connection issues
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Jobcards not loading
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course

  • Détecté
    Détecté

    We are aware that some of our customers are currently experiencing errors when trying to load job cards or generate financial documents. Our team are investigating this and a further update will provided shortly

01 oct. 2025

Imports
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are currently investigating an issue with importing data into BigChange.

    You may be receiving errors in your import summary emails.

Degradation of SIMs within tracking devices
  • Résolu
    Résolu

    This incident has been resolved and all data has been processed.

  • Surveillé
    Surveillé

    Our supplier has informed us that the degradation should now be resolved, but we are still processing the backlog of data.

    No data has been lost.

  • Mettre à jour
    Mettre à jour

    Due to the network provider sim outage we're processing a large backlog of telemetry. no data will have been lost.

    Potential that vehicles will not be showing in the right place right now.

    GPS based alerts will be slow to trigger.

  • Identifié
    Identifié

    Our supplier has informed us that they are currently seeing degradation of service across some of their SIM cards within our tracking devices. They are treating this with urgency to resolve and our team is closely monitoring the situation with our providers.

Partial Outage: SMS and Xero Invoice Sync
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Our engineers have been made aware of an ongoing issue with SMS Notifications and Invoice Syncing, due to a service outage at our external providers; Twilio and Xero.

    Services Affected
    - SMS messages may be delayed or fail to send
    - Invoice data may not sync with Xero, resulting in a connection error note

    Our team is closely monitoring the situation with our providers. You can follow the official provider status pages for real-time updates:

    Twilio Status: https://status.twilio.com/

    Xero Status: https://status.xero.com/

Issue around client site latency
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly.

  • Identifié
    Identifié

    We have identified the issue around latency within the client site

    The team are continuing to work on this and will provide a further update shortly.

  • Détecté
    Détecté

    We are currently investigating an issue around latency within the client site

    The team will be able to provide more information shortly.

01 oct. 2025 à 01 déc. 2025

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