BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

99.9% uptime
01 Dec 2025
01 Jan 2026
28 Feb 2026

Background Services - Operational

100% uptime
01 Dec 2025
01 Jan 2026
28 Feb 2026

Reporting Services - Operational

100% uptime
01 Dec 2025
01 Jan 2026
28 Feb 2026

Mobile Application Services - Operational

100% uptime
01 Dec 2025
01 Jan 2026
28 Feb 2026

Tracking Services - Operational

100% uptime
01 Dec 2025
01 Jan 2026
28 Feb 2026

Web Services - Operational

100% uptime
01 Dec 2025
01 Jan 2026
28 Feb 2026

JobWatch Mobile Applications - Operational

REST API - Operational

100% uptime
01 Dec 2025
01 Jan 2026
28 Feb 2026
Operational

Customer Contact Systems - Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

View current status

01 Feb 2026

Job Card and Report delays
ResolvedDegraded performance18 hours 49 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience

JobWatch Application Update Issue
ResolvedPartial outage6 hours 32 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are now monitoring the resolution regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience.

  • InvestigatingUTC

    We are currently investigating reports of an issue updating the ​JobWatch app​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available.

Phone Line Issue
ResolvedPartial outage1 hour 48 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience

  • InvestigatingUTC

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologise for the inconvenience.

01 Jan 2026

Email import issue
ResolvedDegraded performance4 hours 20 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed.

  • InvestigatingUTC

    We are currently investigating an issue that is preventing job creation via our email import service. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Intermittent Client Site Errors
ResolvedPartial outage3 hours 8 minutes
  • ResolvedUTC

    This incident is now resolved.

  • UpdateUTC

    We are observing a reduction in error rates and client site performance is returning to normal.

  • MonitoringUTC

    Emergency Maintenance at our third-party provider is ongoing.

    We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced.

  • IdentifiedUTC

    You may experience intermittent errors due to emergency maintenance at our third-party database provider.

    Our engineers are monitoring the situation closely and will provide more updates as they become available.

01 Dec 2025

Booking Site Inaccessible
ResolvedPartial outage2 hours 10 minutes
  • ResolvedUTC

    The booking site is now available again.

  • InvestigatingUTC

    We are aware of and are currently investigating an issue with being able to log into the BigChange Booking Site.

Issue with Snowflake
ResolvedDegraded performance21 hours 37 minutes
  • ResolvedUTC

    Snowflake have confirmed that the issue is now resolved

  • MonitoringUTC

    Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours.

  • InvestigatingUTC

    We are aware of an issue with Snowflake at this time. Details on the issue are below;

    Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.

    Further details on this can be found on the Snowflake status page

    https://status.snowflake.com/


Site toggle issue
ResolvedDegraded performance30 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We have identified the issue with site switching. We will provide a further update shortly

  • InvestigatingUTC

    We are aware of an issue with site switching at this time. We will provide a further update shortly

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