BigChange Ltd - Notice history

This incident is now resolved.

The BigChange team are continuing to monitor the situation and reporting data to our SIM Provider on any tracking issues as this detail becomes available.

Should you continue to experience difficulties with vehicle tracking, particularly since the evening of 4th March and have not already reached out to our support team, we would encourage you to do so, referencing this BigChange status.

The change made by our SIM provider have fixed the issue for some devices. However, they are still working to make sure this fix reaches all affected devices

Our 3rd party SIM provider have identified a possible solution and applying changes to the affected SIMs, however this may take some time to fully propagate.

This issues is still under investigation with the 3rd party SIM provider.

Our engineers have confirmed that this issue is now resolved.

The issue has been identified and resolved.

Our engineers will continue to monitor the services.