BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

100% - uptime
01 Feb 2026
01 Mar 2026
30 Apr 2026

Background Services - Operational

100% - uptime
01 Feb 2026
01 Mar 2026
30 Apr 2026

Reporting Services - Operational

100% - uptime
01 Feb 2026
01 Mar 2026
30 Apr 2026

Mobile Application Services - Operational

100% - uptime
01 Feb 2026
01 Mar 2026
30 Apr 2026

Tracking Services - Operational

100% - uptime
01 Feb 2026
01 Mar 2026
30 Apr 2026

Web Services - Operational

100% - uptime
01 Feb 2026
01 Mar 2026
30 Apr 2026

JobWatch Mobile Applications - Operational

Operational

Automation Queue Status - Operational

100% - uptime
01 Feb 2026
01 Mar 2026
30 Apr 2026
Operational

Customer Contact Systems - Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Apr 2026

No notices reported this month

01 Mar 2026

Schedule Maintenance
  • Completed
    21 March 2026 at 8:00:00 PM
    Completed
    21 March 2026 at 8:00:00 PM
    Maintenance has completed successfully
  • In progress
    21 March 2026 at 12:00:01 PM
    In progress
    21 March 2026 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    21 March 2026 at 12:00:00 PM
    Planned
    21 March 2026 at 12:00:00 PM

    BigChange will be unavailable from 4pm on Saturday 21st March while we make some improvements. We expect this to last no more than 4 hours.

Issue around client site latency
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly

  • Identified
    Identified

    The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly

  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site

    The team will be able to provide more information shortly.

01 Feb 2026

Job Card and Report delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently monitoring performance issues affecting Jobcards and Reports. Systems are currently stable and we are monitoring the environment closely to ensure continued performance. Thank you for your patience

JobWatch Application Update Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are now monitoring the resolution regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience.

  • Investigating
    Investigating

    We are currently investigating reports of an issue updating the ​JobWatch app​ when prompted on MDM-managed devices. Our team is working to identify the root cause, and we will provide a further update as soon as more information is available.

Phone Line Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience

  • Investigating
    Investigating

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologise for the inconvenience.

01 Feb 2026 to 01 Apr 2026

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