BigChange Ltd - Notice history

Reporting Services experiencing degraded performance

Degraded performance

Client Site - Operational

100% - uptime
01 Oct 2025
01 Nov 2025
31 Dec 2025

Background Services - Operational

100% - uptime
01 Oct 2025
01 Nov 2025
31 Dec 2025

Reporting Services - Degraded performance

100% - uptime
01 Oct 2025
01 Nov 2025
31 Dec 2025

Mobile Application Services - Operational

100% - uptime
01 Oct 2025
01 Nov 2025
31 Dec 2025

Tracking Services - Operational

100% - uptime
01 Oct 2025
01 Nov 2025
31 Dec 2025

Web Services - Operational

100% - uptime
01 Oct 2025
01 Nov 2025
31 Dec 2025

JobWatch Mobile Applications - Operational

Operational

Help Guide - Operational

Support Hub - Operational

Visitor Website - Operational

Mobile Device Management Platform - Operational

Notice history

01 Dec 2025

Scheduled maintenance on the 27th December 2025
Scheduled for 27 December 2025 at 10:00:00 AM – 10:00:00 PM about 12 hours
  • Planned
    27 December 2025 at 10:00:00 AM
    Planned
    27 December 2025 at 10:00:00 AM

    To ensure the continued stability, security, and performance of our services, we are performing a mandatory upgrade of our infrastructure on the 27th December 2025.

    This will allow us to continue to provide a reliable and secure platform.

    During this necessary upgrade, our entire platform will be temporarily unavailable for both internal and external users between 10am and 10pm on the 27th December 2025.

    We appreciate your understanding as we complete this essential work to enhance our platform's reliability and security

    Please note that DaaS data synchronisation may require up to 48 hours following the maintenance window

Issue with Snowflake
  • Monitoring
    Monitoring

    Snowflake have mitigated the issue in all regions except Azure - East US 2 (Virginia). There may be ongoing delays to processing of data, but we expect these to catch up within 24 hours.

  • Investigating
    Investigating

    We are aware of an issue with Snowflake at this time. Details on the issue are below;

    Customers hosted in the specified regions may be unable to execute queries and may experience query performance degradation. Data clustering may appear to be in an unhealthy state. Additionally, users may experience delays or failures when using Snowpipe or Snowpipe Streaming to ingest files. Affected users may see a "SQL execution internal error" message or similar error messages.

    Further details on this can be found on the Snowflake status page

    https://status.snowflake.com/


Site toggle issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the issue with site switching. We will provide a further update shortly

  • Investigating
    Investigating

    We are aware of an issue with site switching at this time. We will provide a further update shortly

01 Nov 2025

Scheduled Maintenance
  • Completed
    27 November 2025 at 12:00:00 AM
    Completed
    27 November 2025 at 12:00:00 AM
    Maintenance has completed successfully
  • In progress
    25 November 2025 at 7:00:01 PM
    In progress
    25 November 2025 at 7:00:01 PM
    Maintenance is now in progress
  • Planned
    25 November 2025 at 7:00:00 PM
    Planned
    25 November 2025 at 7:00:00 PM

    We are planning a brief, temporary switch of our read-only database traffic to a new, modern infrastructure as part of an ongoing project to enhance platform stability and performance.

    The project will begin on the evening of Tuesday 25th November and will continue into Wednesday 26th November.

    While we anticipate no disruptions, we ask that you report any unusual application behaviour or errors you encounter throughout the day on Wednesday 26th November.

Phone line issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing a technical issue affecting our phone lines. Our team are liaising with our 3rd party provider to resolve the problem. Please use our email support for immediate assistance. We apologize for the inconvenience.

Tracking Device Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our SIM provider has confirmed resolution and we are starting to see the impacted devices send back their data

  • Investigating
    Investigating

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Tracking Device Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are aware of some customer reports of some tracking devices not reporting information, this has been raised to our 3rd party SIM provider for further investigation

Jobcards not loading
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are now seeing a lower error rate when generating documents and are currently monitoring the issue at this time. A further update will be provided in due course

  • Investigating
    Investigating

    We are aware that some of our customers are currently experiencing errors when trying to load job cards or generate financial documents. Our team are investigating this and a further update will provided shortly

01 Oct 2025

Imports
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue with importing data into BigChange.

    You may be receiving errors in your import summary emails.

Degradation of SIMs within tracking devices
  • Resolved
    Resolved

    This incident has been resolved and all data has been processed.

  • Monitoring
    Monitoring

    Our supplier has informed us that the degradation should now be resolved, but we are still processing the backlog of data.

    No data has been lost.

  • Update
    Update

    Due to the network provider sim outage we're processing a large backlog of telemetry. no data will have been lost.

    Potential that vehicles will not be showing in the right place right now.

    GPS based alerts will be slow to trigger.

  • Identified
    Identified

    Our supplier has informed us that they are currently seeing degradation of service across some of their SIM cards within our tracking devices. They are treating this with urgency to resolve and our team is closely monitoring the situation with our providers.

Partial Outage: SMS and Xero Invoice Sync
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our engineers have been made aware of an ongoing issue with SMS Notifications and Invoice Syncing, due to a service outage at our external providers; Twilio and Xero.

    Services Affected
    - SMS messages may be delayed or fail to send
    - Invoice data may not sync with Xero, resulting in a connection error note

    Our team is closely monitoring the situation with our providers. You can follow the official provider status pages for real-time updates:

    Twilio Status: https://status.twilio.com/

    Xero Status: https://status.xero.com/

Issue around client site latency
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Performance of the client site is now stable. We are currently monitoring and will provide a further update shortly.

  • Identified
    Identified

    We have identified the issue around latency within the client site

    The team are continuing to work on this and will provide a further update shortly.

  • Investigating
    Investigating

    We are currently investigating an issue around latency within the client site

    The team will be able to provide more information shortly.

01 Oct 2025 to 01 Dec 2025

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