BigChange Ltd - Notice history

Our servers have now completed processing the backlog of export requests and new requests are being processed at a normal speed.

The change has been deployed and we are starting to see better performance from the export service. We are now processing the backlog of requests. Our team continues to monitor

Our team have identified the cause of the issue and are currently deploying a change to help resolve this issue

We have currently paused the processing of exports while we investigate, any export request submitted with be queued and processed once the issue is resolved.

Our team have confirmed that this incident, is now resolved.

Our team have made some changes which is having a positive impact on the processing of exports. We continue to monitor the situation

We have been informed by AWS that this issue is now resolved.

BlueSnap have confirmed that this incident is now resolved.

BlueSnap has provided the following update:

"Our processing services are currently undergoing testing before being brought back online. We anticipate being able to resume transaction processing within the next 2 hours."

BigChange will continue to monitor the availability of BlueSnap services closely and will provide further updates as soon as we observe any improvements in service.

Vodafone have now confirmed to our supplier that the issue is resolved. Our monitoring confirms that service levels have returned to normal and remain stable across all affected devices.

We sincerely appreciate your patience throughout this service interruption. If you continue to experience any connectivity issues, please contact our support team.

We're observing increased network connectivity and restoration of normal service levels across affected devices. While service appears to be stabilizing, we await official confirmation from Vodafone regarding full resolution.

Our team continues to actively monitor the situation. We'll provide a final update once we receive official confirmation of service restoration from Vodafone.

Our SIM provider has received confirmation from Vodafone regarding the source of the current network disruption. Their engineering team has identified hardware failures affecting their Gateway GPRS Support Node (GGSN) infrastructure. Vodafone is actively working to:

• Source replacement hardware components

• Implement a temporary workaround solution requested by the Wireless Logic Network team

Previous workarounds remain effective:

• Devices can maintain connectivity via WiFi networks or mobile hotspots

• Data will automatically synchronize once service is restored

We continue to monitor the situation closely and will provide additional updates as they become available. We appreciate your patience during this service interruption.

We are continuing to see connectivity issues with mobile devices on the Vodafone network. The issue is still under investigating with the network operator.

Our system has now completed processing the backlog of data and the contacts are now showing as normal in the contact list and when searching during job creation

Our team have identified the cause of the issue and have applied a change to resolve it. We are currently processing the backlog of contacts created during this period to allow them to show. We apologise for any inconvenience this may cause

We can confirm that the contacts are being created but they do not show in the list, in order to prevent the creation of duplicate contacts we advise customers not to try creating the contacts again , you can confirm the contact has been created by going to Administration - User Events and viewing the contact creation events, by clicking on the contact in the user events list it is possible to view the contact and create jobs against it from the contact job list.

The majority of devices have now reinstalled the application and are operating as normal. Any further issues should be raised to support as normal

The delays in jobs sending to devices has now been resolved. We continue to monitor on the re-install of the application on the mobile devices

Our team are continuing to monitor the devices. As a result of the re-install of the application we are also seeing an increase in data transfer from the servers, this is causing a delay in job updates being sent to devices in some instances

Devices are continuing to re-install the application. Unfortunately due to the nature of the issue there will potentially be some data loss where the device had not synchronised activity back to the servers. We apologise for any inconvenience this has caused.

The application is now starting to re-install to the impacted devices. Our team continue to monitor

Our team are continuing to work on a resolution for this issue.