BigChange Ltd - Notice history

The majority of devices have now reinstalled the application and are operating as normal. Any further issues should be raised to support as normal

The delays in jobs sending to devices has now been resolved. We continue to monitor on the re-install of the application on the mobile devices

Our team are continuing to monitor the devices. As a result of the re-install of the application we are also seeing an increase in data transfer from the servers, this is causing a delay in job updates being sent to devices in some instances

Devices are continuing to re-install the application. Unfortunately due to the nature of the issue there will potentially be some data loss where the device had not synchronised activity back to the servers. We apologise for any inconvenience this has caused.

The application is now starting to re-install to the impacted devices. Our team continue to monitor

Our team are continuing to work on a resolution for this issue.

The new version of the Android Application is now available on the Google Play Store.

A new version of the Android Application has been submitted to the Google Play Store for approval.

Another update will be provided once the application is live.

Our engineers have identified the underlying issue and are working on a fix.

To temporarily resolve the issue, follow the instructions below;

Navigate to Settings and then Applications / Apps
Navigate to JobWatch. The "App Info" page should be displayed.
Navigate to Permissions, and then Location.

Tap "Don't allow", and then "Allow only while using the app". Ensure that "Use precise location" is toggled on, at the bottom of the page.
Re-open the BigChange JobWatch application

If the issue persists, please contact the BigChange Support team for assistance.

Our engineers are currently trying to identify any corrective actions that can be performed on a device, to temporarily resolve the issue.

A further update will be published once this is available.

Our engineering team have confirmed that the issue is resolved.

Our 3rd party SIM Provider has confirmed that the issue is now resolved.

Our 3rd party SIM Provider has confirmed that they continue to observe service degradation on a selection of SIMs utilising the EE Network. Network engineers are still actively investigating the issue.

Updates will be provided as further detail is made available.

Our 3rd party SIM Provider has identified a network issue and is actively working on a resolution.

Updates will be provided as further detail is made available.

Contract Invoice generation has completed successfully.

Our engineers have made some changes, and we are now seeing an improvement in service. Contract Linked Invoices are now generating.

Another update will be provided once the service has completed successfully.