BigChange Ltd - Notice history

All systems operational

JobWatch
Operational

Client Site - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 99.92%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Microsoft Office Add-ins - Operational

Mobile Application Services - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Reporting - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Tracking Services - Operational

100% - uptime
01 Jul 2024 · 99.89%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Web Services - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024
Support
Operational

Visitor Website - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Help Centre - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Support Portal - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Mobile Device Management Platform - Operational

100% - uptime
01 Jul 2024 · 100.0%01 Aug · 100.0%30 Sep · 100.0%

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01 Jul 2024
01 Aug 2024
30 Sep 2024

Notice history

01 Sep 2024

No notices reported this month

01 Aug 2024

User Events not visible within the Client Site
  • Resolved
    Resolved

    Our engineers have confirmed that all audit events have now processed.

  • Identified
    Identified

    We are aware of an issue impacting the audit log / user event functionality within the Client Site.

    Our engineers have identified the issue and are implementing a fix.

    Another update will be provided when event processing has completed.

Scheduled Maintenance Notice
  • Completed
    16 August 2024 at 7:33:30 PM
    Completed
    16 August 2024 at 7:33:30 PM

    The maintenance has been completed successfully.

  • In progress
    16 August 2024 at 6:00:01 PM
    In progress
    16 August 2024 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    16 August 2024 at 6:00:00 PM
    Planned
    16 August 2024 at 6:00:00 PM

    This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR.

    While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window.

    To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment.

    We expect the task to be completed within the 2-hour window.

    We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience.

Issues accessing and generating Reports
  • Resolved
    Resolved

    This issue is now resolved.

  • Identified
    Identified

    Our engineers have identified the issue and are actively working on resolving this.

  • Investigating
    Investigating

    Our engineers are currently investigating this incident.

Contract Invoices not generating
  • Resolved
    Resolved

    Contract Invoice generation has completed successfully.

  • Monitoring
    Monitoring

    Our engineers have made some changes, and we are now seeing an improvement in service. Contract Linked Invoices are now generating.

    Another update will be provided once the service has completed successfully.

  • Investigating
    Investigating

    We are aware of some reports from customers that contract linked invoices are not generating. Our development team are currently investigating this.

01 Jul 2024

Microsoft Office BigChange Word Add-in
  • Resolved
    Resolved

    Our team have received confirmation that this issue is now resolved.

  • Identified
    Identified

    Our team is aware of an issue affecting the loading of the Microsoft Office BigChange Word Add-in. This issue has been identified as being related to a broader Microsoft outage, which is impacting the performance and functionality of our Microsoft Office app.

    The team are actively monitoring the situation and will provide further updates as soon as the issue is resolved or if there are any significant developments.

Security Notice: Temporary Suspension of Customer Web User Accounts
  • Resolved
    Resolved

    BigChange has temporarily suspended several customer web user accounts as a precautionary measure due to possible exposure of login credentials from outside sources.

    Our system's security is intact. Affected users and administrators have been informed to reset their passwords and activate MFA.

Issues calculating Totals within Financial Documents Report
  • Resolved
    Resolved

    Our developers have confirmed that the reported issue is now resolved.

  • Investigating
    Investigating

    We are aware of an issue where the calculation of the Total Value of financial documents is not displaying correctly within the report.

    Our developers are investigating this issue with high urgency.

    We will provide further updates as investigations progress.

Delays in processing tracking data
  • Resolved
    Resolved

    Our engineers have confirmed that this incident is now resolved.

  • Monitoring
    Monitoring

    Our engineers have identified the root cause of the delay in processing tracking data and our services are now in the process of recovering.

    The queues are being processed, and you should start seeing the correct locations on the map view shortly.

  • Investigating
    Investigating

    We are currently investigating an issue related to a delay in the processing of tracking data. This may result in the incorrect locations showing on the map view.

    Our engineers are on the case and will be able to provide an update shortly.

01 Jul 2024 to 01 Sep 2024

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