BigChange Ltd - Notice history

All systems operational

Operational

Client Site - Operational

100% - uptime
01 Sep 2024
01 Oct 2024
30 Nov 2024

Mobile Application Services - Operational

100% - uptime
01 Sep 2024
01 Oct 2024
30 Nov 2024

Reporting Services - Operational

100% - uptime
01 Sep 2024
01 Oct 2024
30 Nov 2024

Tracking Services - Operational

98% - uptime
01 Sep 2024
01 Oct 2024
30 Nov 2024

Web Services - Operational

100% - uptime
01 Sep 2024
01 Oct 2024
30 Nov 2024

JobWatch Mobile Applications - Operational

Microsoft Office Add-ins - Operational

Operational

Visitor Website - Operational

Help Centre - Operational

Support Portal - Operational

Mobile Device Management Platform - Operational

Notice history

01 Nov 2024

Android Mobile Application - Crash after Logon
  • Resolved
    Resolved

    The new version of the Android Application is now available on the Google Play Store.

  • Update
    Update

    A new version of the Android Application has been submitted to the Google Play Store for approval.

    Another update will be provided once the application is live.

  • Identified
    Identified

    Our engineers have identified the underlying issue and are working on a fix.

    To temporarily resolve the issue, follow the instructions below;

    Navigate to Settings and then Applications / Apps
    Navigate to JobWatch. The "App Info" page should be displayed.
    Navigate to Permissions, and then Location.

    Tap "Don't allow", and then "Allow only while using the app". Ensure that "Use precise location" is toggled on, at the bottom of the page.
    Re-open the BigChange JobWatch application

    If the issue persists, please contact the BigChange Support team for assistance.

  • Update
    Update

    Our engineers are currently trying to identify any corrective actions that can be performed on a device, to temporarily resolve the issue.

    A further update will be published once this is available.

  • Investigating
    Investigating

    We are currently investigating this incident, whereby the latest version of the Android JobWatch Application is crashing post login.

    This only affects v5.26.0 of the application.

    A further update will be provided shortly.

Issues logging into the Client Site
  • Resolved
    Resolved

    Our engineering team have confirmed that the issue is resolved.

  • Investigating
    Investigating

    Our engineers are currently investigating a login issue to the client site.

Delays in receiving tracking data via 3rd Party Sim Provider
  • Resolved
    Resolved

    Our 3rd party SIM Provider has confirmed that the issue is now resolved.

  • Update
    Update

    Our 3rd party SIM Provider has confirmed that they continue to observe service degradation on a selection of SIMs utilising the EE Network. Network engineers are still actively investigating the issue.

    Updates will be provided as further detail is made available.

  • Identified
    Identified

    Our 3rd party SIM Provider has identified a network issue and is actively working on a resolution.

    Updates will be provided as further detail is made available.

  • Investigating
    Investigating

    BigChange has received reports from customers relating to delays in tracking data being visible within BigChange.

    We have escalated this to our 3rd party SIM provider and are investigating possible causes.

    Updates will be provided as further detail is made available.

01 Oct 2024

Scheduled Maintenance Notice
  • Completed
    06 October 2024 at 5:32:35 PM
    Completed
    06 October 2024 at 5:32:35 PM

    The maintenance has been completed successfully.

  • In progress
    06 October 2024 at 3:00:01 PM
    In progress
    06 October 2024 at 3:00:01 PM
    Maintenance is now in progress
  • Planned
    06 October 2024 at 3:00:00 PM
    Planned
    06 October 2024 at 3:00:00 PM

    This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR.

    While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window.

    To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment.

    We expect the task to be completed within the 4-hour window.

    We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience.

Contract Invoices not generating
  • Resolved
    Resolved

    Contract Invoice generation has completed successfully.

  • Monitoring
    Monitoring

    Our engineers have made some changes, and we are now seeing an improvement in service. Contract Linked Invoices are now generating.

    Another update will be provided once the service has completed successfully.

  • Investigating
    Investigating

    We are aware of some reports from customers that contract linked invoices are not generating. Our development team are currently investigating this.

01 Sep 2024

Scheduled Maintenance Notice
  • Completed
    15 September 2024 at 5:35:25 PM
    Completed
    15 September 2024 at 5:35:25 PM

    The maintenance has been completed successfully.

  • In progress
    15 September 2024 at 5:00:01 PM
    In progress
    15 September 2024 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    15 September 2024 at 5:00:00 PM
    Planned
    15 September 2024 at 5:00:00 PM

    This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR.

    While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window.

    To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment.

    We expect the task to be completed within the 2-hour window.

    We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience.

Scheduled Maintenance Notice
  • Completed
    14 September 2024 at 2:54:30 PM
    Completed
    14 September 2024 at 2:54:30 PM

    The maintenance has been completed successfully.

  • In progress
    14 September 2024 at 12:00:01 PM
    In progress
    14 September 2024 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    14 September 2024 at 12:00:00 PM
    Planned
    14 September 2024 at 12:00:00 PM

    This critical task to improve the efficiency of our data deletion processes, is part of an ongoing effort to continually enhance data security and compliance with GDPR.

    While we anticipate this maintenance will significantly enhance system performance in the long run, the process may temporarily affect our production environment. You might experience brief periods of slower performance or temporary unavailability of certain operations during the maintenance window.

    To minimise any disruption, our DBA team will be closely monitoring the database throughout the maintenance period to swiftly manage any performance issues and maintain the stability of our production environment.

    We expect the task to be completed within the 4-hour window.

    We apologise for any inconvenience this necessary work may cause and appreciate your understanding and patience.

01 Sep 2024 to 01 Nov 2024

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