BigChange Ltd - Notice history

We are seeing an improvement in site performance and are currently monitoring the issue. The team will provide a further update shortly

The issue around site latency has now been identified and the team are working on a resolution. We will provide a further update shortly

We are now monitoring the resolution regarding JobWatch app updates on MDM-managed devices. Our team has identified the cause and is currently observing the fix to ensure continued stability. We will provide a final update once resolution is confirmed. Thank you for your continued patience.

We are seeing some calls successfully connect as our 3rd party continues to work toward a full resolution. However, service may remain intermittent. If you have trouble reaching us by phone, please continue to use our email support. Thank you for your continued patience

We have successfully identified the issue preventing job creation via our email import service. Our team is now working on a solution to restore full functionality. We will provide a further update once the fix is being deployed.

This incident is now resolved.

We are observing a reduction in error rates and client site performance is returning to normal.

Emergency Maintenance at our third-party provider is ongoing.

We are continuing to monitor the situation and will report back once this is complete and the site error rate has reduced.