All systems operational

JobWatch
Operational

Client Site

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime

Mobile Application Services

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime

Tracking Services

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime

Web Services

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime
Support
Operational

Visitor Website

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime

Help Centre

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime

Support Portal

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime

Mobile Device Management Platform

100.0% uptime
01 Aug 2023 · 100.0%01 Sep · 100.0%31 Oct · 100.0%
01 Aug 2023100.0% uptime
01 Sep 2023100.0% uptime
31 Oct 2023100.0% uptime

Notice history

01 Oct 2023

www.bigchange.com website unavailable
  • Resolved
    Resolved

    Our provider has confirmed that the issue is now resolved.

  • Monitoring
    Monitoring

    The www.bigchange.com website is now available.

    Our engineers will continue to monitor the availability of the visitor site.

  • Identified
    Identified

    Our engineers are aware of scheduled maintenance taking place at our hosting provider.

    Customers can access the BigChange Portal directly by navigating to: https://clients.bigchange.com

www.bigchange.com website unavailable
  • Resolved
    Resolved

    Our engineers have confirmed that this issue is resolved.

  • Monitoring
    Monitoring

    The www.bigchange.com website is now available.

    Our engineers will continue to monitor the availability of the visitor site.

  • Investigating
    Investigating

    Our engineers are aware of an issue accessing www.bigchange.com.

    Customers can access the BigChange Portal directly by navigating to: https://clients.bigchange.com

01 Sep 2023

Client Site Access Issues
  • Resolved
    Resolved

    Our engineers have confirmed that this issue is resolved.

  • Monitoring
    Monitoring

    The issue has been identified and resolved.

    Our engineers will continue monitoring the services to ensure performance is back to normal.

  • Investigating
    Investigating

    Our team have been alerted to issues accessing the client site.

    A further update will be provided in 15 minutes.

Xero Integration Synchronisation Delay
  • Resolved
    Resolved

    Our engineers have confirmed that this issue is now resolved.

    If any invoices are currently sat in an "Awaiting Sync" state, please edit and save the invoice to resend to Xero.

    If the issue persists, please contact Support.

  • Identified
    Identified

    Our team have identified an issue that is affecting the syncing of contacts and financial documents to Xero.

    A further update will be provided in 30 minutes.

Delays in data sending to devices & tracking processing
  • Resolved
    Resolved

    Our team has confirmed that this issue is now resolved.

    All queued data has been processed successfully.

  • Monitoring
    Monitoring

    Our team has implemented a resolution for this issue.

    Queued data is processing. A further update will be provided in 30 minutes.

  • Identified
    Update

    Our team have identified that this is also having an impact on incoming data from Tracking Devices.

    We are still working on a resolution for the issue. A further update will be provided in 15 minutes.

  • Identified
    Update

    Our team are still working on a resolution for the issue.

    A further update will be provided in 30 minutes.

  • Identified
    Identified

    We are aware of delays in recently scheduled jobs and data sending to devices.

    Our team has identified the issue and are working towards a resolution.

    A further update will be provided in 30 minutes.

SIM Provider Outage - Tracking Delays
  • Resolved
    Resolved

    Our provider has confirmed that this issue is now resolved.

  • Identified
    Identified

    One of our 3rd party SIM providers is currently experiencing an issue with their data network, resulting in the loss of mobile data to some tracking devices. This is currently being investigated with high priority by our provider.

    Unfortunately, this will result in delays in tracking data from some devices. Any tracking data recorded will be stored on device until connection is re-established.

Intermittent Site Access Issues
  • Resolved
    Resolved

    This issue is now resolved.

  • Investigating
    Investigating

    The team are aware of an intermittent issue affecting access to our Client Site.

    Investigations are ongoing. A further update will be provided shortly.

  • Identified
    Identified

    The team have identified the issue and remedial actions have been taken to resolve the issue.

01 Aug 2023

No notices reported this month

01 Aug 2023 to 01 Oct 2023