All systems operational

JobWatch
Operational

Client Site

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime

Mobile Application Services

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime

Tracking Services

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime

Web Services

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime
Support
Operational

Visitor Website

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime

Help Centre

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime

Support Portal

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime

Mobile Device Management Platform

100.0% uptime
01 Nov 2023 · 100.0%01 Dec · 100.0%31 Jan 2024 · 100.0%
01 Nov 2023100.0% uptime
01 Dec 2023100.0% uptime
31 Jan 2024100.0% uptime

Notice history

01 Jan 2024

No notices reported this month

01 Dec 2023

No notices reported this month

01 Nov 2023

Mobile Data Connection Issue
  • Resolved
    Resolved

    Our 3rd party SIM provider has confirmed the issue is now resolved.

  • Investigating
    Investigating

    BigChange have received reports from customers relating to Mobile Data Connectivity on BigChange Devices.

    We have escalated this to our 3rd party SIM provider and awaiting a response.

    Another update will provided as further detail is made available.

Delays with Customer Automations
  • Resolved
    Resolved

    Our engineers have confirmed that this issue is now resolved.

  • Monitoring
    Monitoring

    The underlying issue has been resolved.

    Our engineers are continuing to monitor the platform.

  • Investigating
    Investigating

    We are currently investigating an incident where the processing of Automations is delayed.

    Our engineers are on the case and another update will be provided shortly.

01 Nov 2023 to 01 Jan 2024