Client Site
Mobile Application Services
Web Services
Help Centre
Help Desk
Mobile Device Management Platform
01 Mar 2023
This incident has been resolved and the backlog of tracking data has now been processed
Our team have identified the source of the delay and a change has been applied. We are seeing an improvement in the processing of tracking data. Our system is now processing the backlog of tracking data. No tracking data will have been lost as a result of this issue
We are currently investigating an issue related to a delay in the processing of tracking data. This may result in the incorrect locations show on the map view.
Maintenance has completed successfully.
This evenings maintenance is now completed and our team are monitoring performance post change.
Due to some unforeseen issues we will have to extend the maintenance period by 2 hours.
Maintenance is now in progress
We will be carrying out essential system maintenance between 3:00pm and 7:00pm on the 12th March. You may experience an increased error rates for brief periods in this time, however these should clear if you retry your query. If experience sustained issues please call roadcrew on 0113 4571000
All data has now been processed.
We are currently processing a large backlog of Invoices to XERO.
The team are monitoring and will provide a further update as the queue decreases.
This issue has now been resolved.
We are currently investigating an issue whereby the option for "Send to Financial Package" is missing within CRM / Financial Documents.
The Team are investigating with high priority and another update will be provided shortly.
01 Feb 2023
Our team have resolved the issue, and the backlog of export requests have been processed.
The team have identified delays in generating exports from the system.
Our engineers are investigating and will provide another update shortly.
Our engineers have confirmed that this incident is now resolved.
We have implemented a fix and are currently monitoring the results.
Our engineers have identified the issue and are continuing to work on a fix for this incident.
We are currently investigating an increased rate of errors from the client site.
Our engineers are on the case and will provide a further update shortly.
The backlog has now cleared and normal service has resumed.
The backlog of data is continuing to decrease and our team are continuing to monitor the services.
We are currently processing a large backlog of data for devices.
Our team are monitoring the services accordingly to ensure the backlog is processed as quickly as possible.
Another update will be provided in 10 minutes.
We are performing maintenance on our Client Site during the period mentioned.
During this time, errors may be experienced when attempting to load the main bigchange.com website.
If issues are experienced when loading www.bigchange.com, please navigate to the following address to access the BigChange Portal
https://clients.bigchange.com/
Our team are investigating and will provide another update shortly.
All pending messages have now been sent to devices.
The team are aware of small delays in sending detail to devices.
Current message delay to devices: 8 Minutes
The backlog of data has been processed successfully.
We implemented a fix and currently monitoring the result. The backlog of items to devices are now processing.
A further update on backlog progress will be provided shortly.
Our engineers are continuing to work on the issue and will provide another update shortly.
Our engineers have identified the underlying issue and are continuing to work on a fix for this incident.
We are aware of customers reporting delays in recently scheduled jobs sending to devices. Our team are investigating this currently.
We can now confirm that this issue is resolved.
We have implemented a fix and currently processing a backlog of invoices.
A further update will be provided once this process is complete.
The issue has been identified.
We are continuing to work on a fix for this incident.
We are aware of an issue whereby recurring invoices have not been generated.
The team are on the case, and are currently investigating this incident.
A further update will be provided shortly.
This incident is now resolved.
We have applied some changes and monitoring shows service improvements.
01 Jan 2023
Microsoft 365 is currently experiencing a service disruption which is impacting email delivery. Unfortunately this means our support team may not be receiving any emails sent to them this morning. Until this issue is resolved we advise contacting roadcrew on 0113457100 for any support issues.
Monitoring continues to show improved performance. This issue is now resolved.
Our team have identified the cause of the issue and a change has been applied and we are seeing a reduction in errors. We currently monitoring.
Monitoring is showing an increased rate of errors from the client site currently. Our team is investigating at currently
01 Jan 2023 to 01 Mar 2023
